Branch Leader, Member Services

Coast Capital Savings; Nanaimo; On-site; CAD 74,000 - 92,000; Full time

Job summary

Coast Capital Savings in Nanaimo is seeking an Assistant Manager, Member Services at the Aulds Rd Branch. You will lead a team of Member Service Representatives to deliver Coast Capital’s simple financial help and exceptional service.

The role requires at least four years in a frontline banking leadership position, a Business Administration related degree, and relevant certifications. You will coach staff, drive sales targets, and ensure secure cash handling and excellent member experiences.

Qualifications

• Minimum four years of leadership experience in a bank or credit union.
• Diploma or degree in Business Administration, Economics or related field.
• Investment Funds in Canada certificate required/advantageous.
• Strong ability to resolve member complaints with a smile.
• Proven track record coaching employees to success and growth.
• Solid knowledge of technology banking systems.

Responsibilities

• Lead a team of Member Service Representatives to meet branch goals.
• Coordinate with the Manager, Member Services to align branch needs.
• Exceed customer banking expectations and foster relationships.
• Coach and develop staff, recognizing performance and growth.
• Uphold Coast Capital’s brand and drive sales, growth and profitability.
• Oversee cash management and security in line with standards.

Skills

Leadership

People management

Coaching

Sales skills

Customer service

Banking systems knowledge

Education

Business Administration diploma/degree

Investment Funds in Canada certificate

Job description

Coast Capital Savings in Nanaimo is seeking an Assistant Manager, Member Services at the Aulds Rd Branch. You will lead a team of Member Service Representatives to deliver Coast Capital’s simple financial help and exceptional service.

The role requires at least four years in a frontline banking leadership position, a Business Administration related degree, and relevant certifications. You will coach staff, drive sales targets, and ensure secure cash handling and excellent member experiences.