Member Services Advocate — Build Financial Well-Being

Coast Capital Savings; Victoria; On-site; CAD 27,000 - 28,000; Part time

Job summary

Coast Capital Savings is seeking a part-time Member Services Representative at the Broadmead Branch. You will greet members, provide friendly service, and identify opportunities to deepen relationships. You will guide members to Coast Capital products and help them navigate online banking and mobile apps to enhance their overall experience.

The role emphasizes proactive listening, integrity, and teamwork to deliver an outstanding member experience in a local community-based setting.

Qualifications

• Strong verbal English communication and listening abilities.
• Ability to understand member needs and provide thoughtful guidance.
• Demonstrates integrity and adherence to procedures.

Responsibilities

• Be the first friendly face at Coast Capital in the branch.
• Build relationships with members and deliver outstanding service.
• Educate members on online banking and mobile platforms to enhance experience.
• Support team goals by listening, identifying opportunities, and guiding members to Coast Capital products.
• Resolve and prevent member banking issues while maintaining a positive experience.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Coast Capital Savings is seeking a part-time Member Services Representative at the Broadmead Branch. You will greet members, provide friendly service, and identify opportunities to deepen relationships. You will guide members to Coast Capital products and help them navigate online banking and mobile apps to enhance their overall experience.

The role emphasizes proactive listening, integrity, and teamwork to deliver an outstanding member experience in a local community-based setting.