Part-Time Box Office Attendant - Weekdays

City of Kitchener; Kitchener; On-site; CAD 24,000 - 34,000; Part time

Job summary

City of Kitchener is looking for a part-time Box Office Attendant to sell and process event tickets, provide customer service, and support box office operations. 1–2 weekday daytime shifts, with evenings and weekends as needed, up to 24 hours per week.

Responsibilities include entering orders, handling payments, reconciling sales, and assisting with guest lists. Prior cash handling and customer service experience preferred; Education: partial secondary; hours: 10am–4pm Mon–Fri as a baseline with

Qualifications

• Minimum partial secondary education.
• Minimum 1 month cash handling experience.
• Experience in box office, retail or customer service preferred.

Responsibilities

• Enter customer information into the ticketing system; process orders.
• Process ticket transactions accurately using the ticketing platform.
• Provide information on events, seating, pricing and venue policies.
• Handle cash, debit, credit and other payments securely.
• Deliver excellent customer service with professionalism.
• Manage will-call services and guest list coordination.
• Maintain transaction records and reconcile sales per shift.
• Issue receipts, process refunds and provide change as required.
• Assist customers with mobile ticket access and troubleshooting.
• Resolve ticketing discrepancies with supervisor if needed.
• Support general box office operations and admin duties.
• Perform other related duties as assigned.

Skills

Strong communication skills

Interpersonal skills

Customer service

Cash handling

Basic math

Proficiency with computers

Team player

Reliability

Education

Partial secondary education

Tools

Ticketing software

Computer applications

Job description

City of Kitchener is looking for a part-time Box Office Attendant to sell and process event tickets, provide customer service, and support box office operations. 1–2 weekday daytime shifts, with evenings and weekends as needed, up to 24 hours per week.

Responsibilities include entering orders, handling payments, reconciling sales, and assisting with guest lists. Prior cash handling and customer service experience preferred; Education: partial secondary; hours: 10am–4pm Mon–Fri as a baseline with