Box Office Attendant (Aud)

City of Kitchener; Kitchener; On-site; CAD 24,000 - 34,000; Part time

Job summary

City of Kitchener is looking for a part-time Box Office Attendant to sell and process event tickets, provide customer service, and support box office operations. 1–2 weekday daytime shifts, with evenings and weekends as needed, up to 24 hours per week.

Responsibilities include entering orders, handling payments, reconciling sales, and assisting with guest lists. Prior cash handling and customer service experience preferred; Education: partial secondary; hours: 10am–4pm Mon–Fri as a baseline with

Qualifications

• Minimum partial secondary education.
• Minimum 1 month cash handling experience.
• Experience in box office, retail or customer service preferred.

Responsibilities

• Enter customer information into the ticketing system; process orders.
• Process ticket transactions accurately using the ticketing platform.
• Provide information on events, seating, pricing and venue policies.
• Handle cash, debit, credit and other payments securely.
• Deliver excellent customer service with professionalism.
• Manage will-call services and guest list coordination.
• Maintain transaction records and reconcile sales per shift.
• Issue receipts, process refunds and provide change as required.
• Assist customers with mobile ticket access and troubleshooting.
• Resolve ticketing discrepancies with supervisor if needed.
• Support general box office operations and admin duties.
• Perform other related duties as assigned.

Skills

Strong communication skills

Interpersonal skills

Customer service

Cash handling

Basic math

Proficiency with computers

Team player

Reliability

Education

Partial secondary education

Tools

Ticketing software

Computer applications

Job description

Pay: $21.69 Hourly

Grade/Band: 1

Job Posting Start Date: 9/29/26

Job Posting End Date: 10/6/26

Job Description:

Overview

We are seeking a customer-focused and detail-oriented Box Office Attendant to join our team. This role is responsible for selling tickets to events, processing ticketing orders, and providing exceptional service to patrons. The ideal candidate will be enthusiastic, organized, and comfortable working in a fast-paced environment.

Please note that this is a part-time position that consists of only 1–2 weekday daytime shifts per week available. This role is ideal for candidates seeking minimal hours and who have flexible availability.

Hours of work include weekday daytime hours, with evenings and weekends coverage as needed up to 24 hours per week.

Responsibilities

• Accurately and efficiently enter customer information into the computerized ticketing system, processing ticket orders and issuing tickets in person and occasionally by phone.
• Process ticket transactions with a high degree of accuracy using the ticketing platform.
• Provide clear and helpful information regarding events, seating options, pricing, and venue policies.
• Handle cash, debit, credit, and other forms of payment securely and in accordance with established procedures.
• Deliver excellent customer service by addressing inquiries and resolving issues with professionalism and courtesy.
• Manage will-call services and assist with guest list coordination on event days.
• Maintain accurate transaction records and reconcile sales at the end of each shift.
• Issue receipts, process refunds, and provide appropriate change as required.
• Assist customers with mobile ticket access and troubleshooting.
• Resolve ticketing discrepancies when possible, escalating to a supervisor when necessary.
• Support general box office operations and administrative duties as required.
• Perform other related duties as assigned.

Education

• Minimum partial secondary school education

Experience

• Minimum 1 month cash handling experience.
• Previous experience in a box office, retail or customer service role is preferred.

Additional Requirements

• Hours of work include weekday daytime hours (Monday to Friday between 10am to 4pm) and evenings/weekends as required up to 24 hours per week.

Knowledge, Skills, and Abilities

• Strong communication and interpersonal skills.
• Proficiency with ticketing software and basic computer applications.
• Ability to handle cash and perform basic math functions.
• Able to deal with customers tactfully and effectively in a fast-paced, ever-changing work environment.
• Have the ability to support and project values compatible to the organization and participate as an effective team member.
• Able to communicate clearly with customers and answer questions in a timely and accurate fashion.
• Proficient on a computer.
• Reliable with a good attitude and employment record.

Department: CSD-Community Services Department