Part-Time Banking Customer Experience Specialist

TD; Amherst; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust is hiring a Customer Experience Associate in Amherst, Nova Scotia. The role focuses on delivering delightful customer interactions, processing financial transactions accurately and advising on suitable banking solutions to meet customer needs.

The position emphasizes a customer-first mindset, adherence to procedures and a collaborative approach to achieve operational excellence within a supportive TD environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of MS Office and internet.
• A proactive, accurate and detail oriented communicator.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments according to procedures.
• Understand customer needs and recommend banking solutions with discretion.
• Respond to and resolve customer concerns using standard procedures.
• Promote banking solutions to achieve assigned goals and complete processes timely.
• Engage with customers to explain solutions clearly and accurately.
• Support a positive work environment and participate in performance development.
• Keep teammates informed on status of routine activities and improvements.

Skills

Communication

Customer service

Time management

MS Office

Detail-oriented

Written communication

Education

High School diploma

Undergraduate degree an asset

Tools

MS Word

MS Excel

MS Outlook

Job description

TD Canada Trust is hiring a Customer Experience Associate in Amherst, Nova Scotia. The role focuses on delivering delightful customer interactions, processing financial transactions accurately and advising on suitable banking solutions to meet customer needs.

The position emphasizes a customer-first mindset, adherence to procedures and a collaborative approach to achieve operational excellence within a supportive TD environment.