Banking Customer Experience Advisor

TD; New Brunswick; On-site; CAD 30,000 - 37,000; Part time

Job summary

TD Canada Trust in Saint John, NB is seeking a Customer Experience Associate to help customers with transactions and provide informed banking guidance. You will identify needs and promote suitable products to enhance the customer experience.

In this role you will process deposits, bill payments, and withdrawals, resolving concerns while maintaining accuracy and confidentiality. Strong communication and teamwork are essential.

Qualifications

• High School diploma or equivalent.
• Strong admin and organizational skills.
• Proficient with MS Office and internet.
• Clear communicator with customers.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures.
• Understand and determine customer needs to recommend solutions.
• Respond and resolve customers' concerns using standard procedures.
• Achieve goals by promoting banking solutions and completing processes timely.
• Connect with customers to advise on banking solutions and processes.
• Promote team effectiveness and personal development.
• Keep coworkers updated on status of routine activities.
• Deliver quality experiences and suggest operational improvements.

Skills

Administration

Organizational skills

Time management

MS Office

Communication

Education

High School diploma

Undergraduate degree or equivalent is asset

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust in Saint John, NB is seeking a Customer Experience Associate to help customers with transactions and provide informed banking guidance. You will identify needs and promote suitable products to enhance the customer experience.

In this role you will process deposits, bill payments, and withdrawals, resolving concerns while maintaining accuracy and confidentiality. Strong communication and teamwork are essential.