Parking Enforcement Field Supervisor - Part Time

Concord Parking; Burnaby; Hybrid; CAD 33,000 - 34,000; Part time

Job summary

Concord Parking in the Vancouver area is seeking a Part-time Parking Enforcement Field Supervisor to lead field operations across the lower mainland. You will supervise Mobile Parking Enforcement Officers and Shuttle Drivers, address client concerns, perform equipment and lot audits, and support payroll and scheduling.

The role requires supervisory experience, a valid driver’s license, and strong English communication.

Qualifications

• Grade 12 or equivalent.
• 3+ years supervisory/managerial experience.
• Excellent English communication and interpersonal skills.
• Class 5 driver’s license (2+ years) with clean record.
• Class 4 Unrestricted license or ability to obtain.
• Vehicle for work if no company vehicle is available.
• IT proficiency with web-based tech and MS Office suite.
• Customer service experience in fast-paced environments.
• Conflict resolution skills.
• Professional, polished demeanor with strong values.
• Out-of-the-box and solution-oriented thinking.
• Interest in advancement within a professional team.

Responsibilities

• Supervise field staff and schedule shifts.
• Coach and support staff; manage performance.
• Provide coverage for sick days and vacations.
• Complete inspections and incident reports.
• Audit sites and equipment for quality.
• Assist disputes with appeals and inquiries.
• Monitor equipment and payroll-related data.
• Provide training and on-site troubleshooting for customers.
• Oversee inventory and ordering of supplies.
• Support recruitment and screening.
• Report to Client Services Manager on issues.
• Suggest process improvements for service delivery.
• Maintain professional communications at all times.
• Other duties as required.

Skills

Supervisory experience

English fluency

Communication skills

Customer service

Conflict resolution

IT proficiency

Driver's license

Vehicle for work

MS Office

Web-based technology

Out of the box thinking

Education

Grade 12

Tools

MS Office

Web-based technology

Job description

Parking Enforcement Field Supervisor - Part Time(Concord Parking)

Not all parking management companies are the same. Concord Parking is unique, and our approach is changing how leading organizations make the most of their parking assets. We’ve grown rapidly as a result of delivering technology and innovation not previously offered by traditional parking companies. Our focus is on providing clients with specialized parking management services that:

Enhance the customer parking experience

Utilize the best in industry technology

Maximize revenue and return on parking assets

Provide clients with highly skilled and motivated personnel

Concord Parking offers a great working environment and the most development opportunities of any parking enforcement company in the country. As a part of the Paladin Security Group, we have a coast-to-coast reputation as an Employer of Choice. We have been selected as a Best Place to Work by Glassdoor and are the only security firm ever recognized as one of Canada’s Best Managed Companies. We are committed to offering the best employment and career development opportunities in the industry because we want the very best and brightest people our industry has to offer.

Please allow 15 - 20 minutes to complete your application

Job Skills / Requirements

Concord Parking is looking for Part-time Field Supervisors!

The Field Supervisor position is a multi-faceted leadership position which is responsible for managing all Field Operational activities in throughout the lower mainland. Daily duties include supervision and training of Mobile Parking Enforcement Officers and Shuttle Drivers, responding to concerns from customers, parking equipment maintenance and repairs, payment machine audits, parking lot audits, staff break coverage and assistance, and additional tasks as required. They also may perform administrative duties such as scheduling, payroll, performance reviews, and recording critical operational information.

You will be a great fit if you are:

• Grade 12 graduate or equivalent
• Have a minimum of 3 years of work experience in a supervisory or managerial capacity (preferably in a Parking Management or Security setting).
• Have excellent oral and written communication, interpersonal skills and are fluent in English
• Must hold a class 5 driver for a minimum of 2 years, with a clean driving abstract.
• Must hold or be able to obtain a Class 4 Unrestricted drivers license.
• Have a vehicle that may be used for work purposes if a company vehicle is not available
• IT proficient with using web based technology and MS Office suite
• Experienced in customer service in a fast-paced and busy environment
• Confident in conflict resolution
• Customer-focused with the professional and polished demeanor
• Demonstrate out of the box and solution orientated thinking.
• Excited to join a professional team with strong organizational values & advancement opportunities

Successful Candidates are available weekends between the hours of 8 AM to 10 PM, shifts will vary from 4 to 8 hours, and available weekdays from 5 pm to 10 pm. Total hours are 16 to 25 hours a week.

Must ab able to start at any Location: Vancouver, Burnaby, Richmond, and North Vancouver

Starting Wage: $ 24.00 per hour (increase to $25 after sucessful probation period)

Role Responsibilities

• Assists with day-to-day operations and supervision of field staff, including scheduling, orientation, training, and ensuring site-specific policies and procedures are followed.
• Meets regularly with field staff to build relationships, provide guidance, support, coaching and oversight, and to assist with staff performance management.
• Provide coverage wherever/whenever necessary to cover sick days, vacations, and other staff shortages.
• Completing and reporting inspections, incidents, and accidents according to established procedures.
• Performs site and staff audits for quality assurance of services delivered in accordance with company policies.
• Assists the disputes department with active appeals, email correspondence with customers, and conducting investigations and site inspections in a professional and timely manner.
• Monitoring and ensuring maintenance of company equipment including but not limited to, vehicles, pay stations, hand-held units, printers, and enforcement equipment.
• Ensuring the schedule in back-office software reflects actual shift times and accurate billing for payroll, minimizing overtime.
• Provide training and onsite troubleshooting to customers who use our software and equipment.
• Monitor inventory levels for supplies, uniforms, printers, and ticket stock and report to the manager for ordering.
• Assist with recruitment, reviewing and screening applicants, as needed.
• Reports regularly to the Client Services Manager on matters of company, staff or client interest, or significant events.
• Make recommendations and suggestions for efficiency to deliver service excellence.
• Responds to communications in a timely and professional manner.
• Presents a professional appearance and demeanor at all times.
• Other duties, as required, that are broadly in line with the listed responsibilities.

*Drivers license and driving abstract must be submitted during screening

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

This job reports to the Field Manager

This is a Part-Time position1st Shift, 2nd Shift, Weekends.

Relocation is not provided and travel is not required