Coordinator - Parking Ambassadors

City of Victoria BC; Victoria; On-site; CAD 36,000 - 44,000; Part time

Job summary

City of Victoria BC seeks a Coordinator – Parking Ambassadors to supervise about 40 staff across shifts and support parking services administration. The role handles inquiries, coordinates schedules, and ensures safety and performance standards in City parking operations.

The position emphasizes effective communication, staff development and accurate record-keeping, with a focus on public service and handling complaints professionally.

Qualifications

• High school graduation is required.
• Current and valid Class 5 B.C. Driver's Licence.
• Minimum 3 years related experience with supervisory duties or an equivalent combination of education and experience.

Responsibilities

• Coordinate, assign and review work for about 40 staff cross shifts in City parking ambassador roles.
• Conduct site inspections of parkades and coordinate maintenance and supply inventories.
• Respond to emails and phone inquiries about parking and process parking ticket reviews.
• Perform related duties as assigned.

Skills

Communication

Customer service

Team leadership

Scheduling

Bylaws interpretation

Documentation

Staff supervision

Relationship building

Diplomacy

Education

High school diploma

Driver's license (Class 5 BC)

Tools

Word processing

Spreadsheets

Parking software

Job description

Coordinator – Parking Ambassadors

Competition Number: 26/165

Posting Scope: Internal / External

Posted Date: September 8, 2026

Closing Date: September 28, 2026, 4:30 PM PST

Department: Finance

Work schedule: Friday to Monday ( 17.5 to 35 hour work week) – Continuous (Part-Time)

Salary: $44.25 per hour, Pay Grade 11

Job Code: 4123

Employee Group: This is a CUPE Local 50 position

Number of Vacancies: 1

POSITION FUNCTION

Reporting to Supervisor – Parking Services; responsible for supervision of Parking Ambassadors, support of Parking Services administration including answering emails and phone calls.

KEY DUTIES

• Coordinate, assign, review and participate in the work of approximately 40 staff (Approx. 15 full-time and various part-time and auxiliary) involved in City parking ambassador functions; ensure schedules, procedures and established performance and safety standards are met; assists in recruitment and on employee selection, promotion, discipline and development; provide employee training and input to performance appraisals; complete bi-weekly time sheets.
• Conduct site inspections to check condition and safety of City parkades; arrange for maintenance and repair of equipment as needed; maintain inventory of supplies, tickets and equipment at ambassador offices; ensure parking counts are accurate; maintain various spreadsheets; maintain parkade security video system; review activity reports.
• Support Parking Services administration with phone calls and responding to emails (including parking ticket reviews); respond to enquiries and complaints from the public regarding general parking information.
• Perform related duties where qualified.

INDEPENDENCE

• Work is performed according to established schedule.
• Work is reviewed through reports to supervisor.
• Issues such as staff levels or outside purchases are discussed with supervisor.

WORKING CONDITIONS

Physical Effort Sit with arms unsupported while keyboarding. (frequent)

Mental Effort Deal with complaints and negative comments. (occasional)

Deal with multiple requests for service (occasional)

Visual/Auditory Effort Normal.

Work Environment

• Office.
• Work in close proximity to slow moving vehicles. (rare)
• Exposure to exhaust fumes. (rare)
• Exposure to inclement weather. (occasional)
• Driving. (rare)
• This is a shift position. (premium item)

Key Skills And Abilities

• Communication and customer service skills.
• Organize and prioritize the work of a unit.
• Understand and apply the techniques of parking and customer service operations.
• Working Level operation of current City word processing, spreadsheet and related specialty software.
• Interpret and explain bylaws and regulations related to parking.
• Maintain accurate records.
• Supervise and direct a large staff.
• Establish and maintain effective working relationships.
• Diplomacy when dealing effectively with the public and outside agencies.

Qualifications

Formal Education, Training and Occupational Certification:

• High school graduation.
• Current and valid Class 5 B.C. Driver's Licence.

Experience

• 3 years related experience including some supervisory experience.
• or an equivalent combination of education and experience.

Other

May be requested to substitute in a more senior position.

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.

If you require assistance, please email us at [e-mail] .