Park Ambassador

Capilano Group; North Vancouver; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Free beverages on shift

Staff discounts at gift store

Discounts at food venues

Guest passes for friends and family

Staff transit subsidy

Employee counselling program

Job summary

Capilano Suspension Bridge Park in North Vancouver is hiring Park Ambassadors to deliver exceptional guest experiences. Work with a friendly team to engage visitors, provide information, and support attraction operations in a dynamic rainforest setting.

You will present safety talks, guide guests through attractions, and promote park offerings such as tours and seasonal activities while maintaining high service standards.

Qualifications

• Minimum 1 year of Guest Services experience.
• Positive, friendly, outgoing, and energetic personality.
• Excellent interpersonal skills.
• Level 1 or 2 occupational first aid is an asset.

Responsibilities

• Engage with guests as they access our attractions, provide relevant facts and information.
• Run our attraction safety positions as trained.
• Deliver programmed content at each station in an engaging manner (including Safety Talks).
• Ensure line-ups move in an orderly fashion as trained.
• Encourage guests to participate in park offerings and seasonal activities.

Skills

Guest services

Interpersonal skills

Positive attitude

Energetic personality

Job description

Work in a West Coast rainforest! Surround yourself with ancient trees, bridges, canyons, critters, and an incredible, fun-loving team who work together to build an amazing and authentic experience for guests from around the world. At Capilano Suspension Bridge Park, we pride ourselves on delivering a truly unique guest experience unlike any other, inspired by our natural setting. We share our passion about history, the wonder of nature and yummy eats & treats with over 1,000,000 annual guests!We are looking for friendly and enthusiastic Park Ambassadors motivated by providing exceptional guest service.

Are you passionate about creating amazing experiences for guests? Do you enjoy inspiring and motivating a team? Is this the experience you're looking for? If so, read on to find out more about the role!

What You’ll Do

• Engage with guests as they access our attractions, provide relevant facts and information
• Run our attraction safety positions as trained
• To deliver programmed content in each station in an engaging manner and as trained (includes Safety Talks)
• Ensure line-ups are moving in an orderly fashion as trained
• Encourage Guests to partake in our park offerings such as Tours, Rainforest Explorer Program, and other seasonal activities

What You'll Get

• Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
• 30% discount off regular-priced merchandise at The Trading Post Gift Store
• 30% discount at Stanley's Bar & Grill and Prospect Point Café
• 30% discount on food items in The Cliff House Restaurant, Loggers' Grill, Beary Waffle, and The Cabin (does not apply to alcohol)
• Guest passes for friends & family
• Referral bonuses
• Staff Transit Subsidy (30% for part-time members, 50% for full-time members)
• Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff

Job Qualifications

• Minimum 1 year of Guest Services experience
• Positive, friendly, outgoing, and energetic personality
• Excellent interpersonal skills
• Level 1 or 2 occupational first aid is an asset

Considerations

The ideal candidate must be able to work a variety of shifts including evenings, weekends and holidays. Team Members are required to be on their feet for extended periods of time, and are expected to follow Capilano's health & safety guidelines and protocol. They are expected to deliver the position as described under various weather conditions including but not limited to sun, rain, snow, sleet. Occasionally, Team Members may be required to lift and carry up to 20lbs, climb a step ladder or step stool.

Compensation for this position is $18.75 per hour.

The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group's portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.