Owner & Member Services Agent

Living Water Resorts; Collingwood; On-site; CAD 36,000 - 48,000; Full time

Job summary

Living Water Resorts is seeking an Owner and Member Services Agent responsible for answering general membership and reservation inquiries and delivering exceptional customer service to our guests and members.

Key duties include handling reservations calls and emails, assisting members with membership questions, vacation planning, processing payments, and collaborating with the resort team to enhance the guest experience.

Qualifications

• Excellent interpersonal and organizational skills are required.
• Strong oral and written communication abilities are essential.
• Good time management and attention to detail are important.

Responsibilities

• Answer all incoming reservations calls & emails.
• Assist meeting with members and owners to address membership questions.
• Assist with vacation planning for clients.
• Process payments and filing tasks.
• Collaborate with reservations, sales, front desk, maintenance and housekeeping to improve guest experience.
• Data Entry and record keeping.
• Replenish office stock and owner kits.
• Attend training sessions and perform day-to-day tasks as requested by Management.

Skills

Interpersonal skills

Organizational skills

Oral and written communication

Time management

Attention to detail

Professional appearance

Positive attitude

Hardworking

Tools

MS Windows

Excel

Email

Job description

The Owner and Member Services Agent is responsible for ensuring that general membership and reservation inquiries are answered and will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties.

DUTIES INCLUDE

• Answer all incoming reservations calls & emails
• Meeting with members and owners to assist them with their membership questions
• Vacation planning with clients
• Processing payments, filing
• Work closely with other teammates to best serve guests and members at the resort
• Data Entry
• Replenishing office stock photocopies and owner kits
• Collaborate with reservations department, sales associates, front desk staff, maintenance department, and housekeeping teams from time to time to resolve / improve guest experience
• Attend any additional training offered by the resort
• Perform all other day to day tasks requested by the Management

QUALIFICATIONS

• Computer literacy in MS Windows, Excel, Email
• Positive, hardworking attitude
• Possess excellent interpersonal and organizational skills.
• Excellent oral and written communication skills
• Time management skills
• Impeccable attention to details
• Must be able to maintain standards and focus under variable conditions
• Professional attitude and appearance at all times

WORKING CONDITIONS

• Lots of help, caring, coaching and support
• Positive, hectic work environment at times
• Must be able to sit for an average of 8 hours per shift