GUEST EXPERIENCES SUPERVISOR

Freed Corp; Huntsville; On-site; CAD 25,000 - 33,000; Full time

Job summary

Freed Corp in Canada is seeking a Guest Experiences Supervisor to oversee daily operations in the Guest Experiences department and coach team members while ensuring safety and maintenance checks. You will report equipment needs and help guests while exemplifying teamwork, care, integrity and fun.

Key responsibilities include supervising operations, greeting guests, training staff, ensuring policies, sourcing ideas for services, resolving guest issues empathetically, and conducting safety checks.

Qualifications

• Minimum 1 year leadership experience is an asset.
• 2 years experience in Recreation or Hospitality is an asset.
• First Aid & CPR-C certification; willingness to obtain if not certified.
• Bronze Cross certificate is an asset.
• Pleasure Craft License is an asset.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervises operations within Guest Experiences and ensures friendly, courteous, and efficient service.
• Greets guests and team members; provides exceptional and professional service.
• Provides initial on-the-job training for department roles; supports ongoing training and adherence of standards.
• Ensures policies and procedures are followed.
• Communicates regularly with team members to source new ideas for services, products, and equipment.
• Provide problem resolution while demonstrating empathy; record guests’ challenges to reduce future similar situations.
• Perform regular safety and maintenance checks, reporting deficiencies promptly.
• Facilitate guest programming, as well as group bookings.
• Ensures the well-being of our guests and team members by being alert to and reporting potential hazards.
• Comfortable making responsible decisions and develops recommendations for effective problem solving.
• Performs assigned emergency response duties with confidence.
• Recognizes accomplishments and hard work of colleagues.
• Assist guests with booking activities, arranging tours, and understanding resort information; is a confident seller of resort amenities.

Skills

Leadership experience

Excellent communication

Interpersonal skills

Customer service oriented

Team coaching

Education

First Aid & CPR-C

Bronze Cross certificate

Pleasure Craft License

Job description

Position Type: Hourly | Full-Time | Seasonal

Position Summary

The Guest Experiences Supervisor is responsible for supervising all daily operations and team members in the Guest Experiences department. They are responsible for performing regular safety and maintenance checks on equipment and recreational spaces, reporting equipment repair needs, and ensuring staff and guests are following the protocols in each given area. They will provide updates, service support, and coaching to staff while demonstrating the values of teamwork, care, integrity and fun.

Key responsibilities:

Supervises operations within Guest Experiences and ensures that friendly, courteous, and efficient service is extended to all guests

Recognizes and greets all guests and team members; provides exceptional and professional service

Provides initial on-the-job training for department roles; supports ongoing training and adherence of standards

Ensures policies and procedures are followed

Communicates regularly with team members to source new ideas for services, products, and equipment

Provide problem resolution while demonstrating empathy; record guests’ challenges to reduce future similar situations

Perform regular safety and maintenance checks, reporting deficiencies promptly

Facilitate guest programming, as well as group bookings

Ensures the well-being of our guests and team members by being alert to and reporting potential hazards

Comfortable making responsible decisions and develops recommendations for effective problem solving

Performs assigned emergency response duties with confidence

Recognizes accomplishments and hard work of colleagues

Assist guests with booking activities, arranging tours, and understanding resort information; is a confident seller of resort amenities

Skills & Attributes

Guest oriented with a sincere, helpful and friendly personality

Able to build morale and group commitment to goals and objectives

Inspires respect and trust, while motivating team to perform well

Able to take initiative within boundaries of policies and procedures

Has exceptional energy, flexibility and professionalism

Enjoys offering exceptional service and meeting the needs of others

Proven ability to maintain confidentiality

Works ethically and displays integrity

Treats others with respect and consideration regardless of their status or position

Qualifications:

Minimum of 1 year leadership experience an asset

2 years experience in the Recreation or Hospitality field an asset

First Aid & CPR-C; must be willing to obtain if not already certified

Bronze Cross certificate an asset

Pleasure Craft License an asset

Excellent communication and interpersonal skills

Physical Aspects of Position (include but are not limited to):

Comfortable working in and around water and in outdoor conditions (all weather)

Constant standing and walking throughout shift

Frequent lifting and carrying up to 50 lbs

Frequent kneeling, pushing, pulling, lifting

Occasional ascending or descending stairs and ramps