Overnight Security Concierge

Westbow-Group-of-Companie; Edmonton; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Casual work environment

Growth opportunities

Investment matching

New home discounts

Job summary

Westbow Group of Companies Ltd. is seeking a Security Concierge to be the first point of contact and ensure a safe, welcoming environment for residents and visitors. You will patrol, respond to incidents, and support daily operations with professionalism.

The role emphasizes customer service, de-escalation skills, and familiarity with basic security tech. Evening to overnight shifts are required, with an hourly rate of $18.00/hour.

Qualifications

• Familiarity with security procedures and emergency protocols.
• Previous experience in security or safety roles preferred.
• Proficient knowledge of Microsoft Office 365.
• Able to stand/walk for extended periods and perform security duties.
• Comfortable using security systems, radios, and report writing on computers.

Responsibilities

• Be the first point of contact and create a safe, welcoming environment.
• Proactively patrol premises and respond to incidents and emergencies.
• Provide exceptional customer service to tenants and visitors.
• De-escalate tense situations and document important details.

Skills

Customer service

Communication

Problem solving

Security procedures

Emergency protocols

Tools

Microsoft Office 365

Job description

Prokey Living, a division of Westbow Group offers professional, dedicated, and efficient property management services. Based in Chilliwack, BC with locations throughout Western Canada, we manage dozens of residential and commercial properties. Our residents, and the owners of the communities we manage, count on us to treat the communities we manage like our own. We are a company that prides ourselves on living up to our core values:

• We are creative and innovative
• We have fun
• We act with integrity

About the role

As a Security Concierge, you’ll be the first point of contact and a key presence in creating a safe, welcoming, and professional environment for residents, visitors, and contractors. This dynamic role blends customer service with security, requiring you to proactively patrol the premises, respond to incidents and emergencies, and provide helpful support to everyone who walks through the door. You’ll be responsible for offering exceptional customer service to tenants, de-escalating tense situations, and ensuring daily operations run smoothly while maintaining a clean and safe work environment.

Hourly Rate: $18.00/per hour.
Shift Schedule: Monday to Friday 12:00 am to 8:00 am

What you’re great at

• Strong customer service skills, with a positive attitude and a commitment to providing a high level of service.
• Excellent verbal and written communication skills, with the ability to remain calm and professional in stressful situations.
• Strong problem-solving skills, including the ability to handle conflict and resolve disputes effectively.
• Ability to notice and document important details in security situations, incidents, and day-to-day operations.

What we’re looking for

• Familiarity with security procedures and emergency protocols. Previous experience in security or safety roles is preferred.
• Proficient knowledge of Microsoft Office 365
• Must be able to stand, walk, or patrol the property for extended periods and handle physical tasks related to security duties (e.g., crowd control).
• Comfortable using basic technology, such as security systems, radio communication, and computers for report writing
• Previous experience in security, concierge, or customer service roles preferred.
• Ability to work flexible hours, including evenings, overnights, weekends, and holidays.

At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do. We offer a casual and flexible work environment, growth and development opportunities, investment matching and new home discounts.

Westbow Group of Companies Ltd. may use technology, including AI-assisted tools, to support parts of our recruitment process by reviewing, organizing, and summarizing information you provide in your resume and application; this may include helping to assess job-related qualifications (e.g., relevant experience, education, skills, and responses). AI tools are used to assist in the recruitment process; all final hiring decisions are made by our team. Questions or concerns can be directed to [e-mail].