Overnight Parts Support Specialist

Brandt; Regina; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus

Overnight shift premium

Learning opportunities

Advancement within company

Benefits coverage

Pension & RRSP

Job summary

Brandt Tractor Ltd is seeking a Product Support Representative for overnight parts support at our Regina, SK or Moncton, NB locations. This role handles new and existing parts orders, inventory availability, and pricing inquiries to support a coast-to-coast branch network.

The ideal candidate navigates multiple web applications, provides after-hours support, and communicates effectively in English; French is a plus.

Qualifications

• Experience multitasking across multiple systems.
• Proven ability to deliver high customer satisfaction.
• Detail oriented with accuracy in parts requests.
• Active listener with strong communication skills.
• Ability to work independently with minimal supervision.
• Fluency in English; French is an asset.
• Experience in the parts or related industry is an asset.

Responsibilities

• Respond to parts pricing inquiries via phone, email and text.
• Accurately fulfill parts order requests from clients.
• Provide availability of inventory and shipping times to customers.
• Assist Brandt field staff with parts support.
• Coordinate with multiple vendors to offer options and satisfy requests.

Skills

Multitasking

Customer service

Attention to detail

Active listening

Independent work

Written & verbal communication

English fluency

French fluency (asset)

Job description

Brandt Tractor Ltd is seeking a Product Support Representative for overnight parts support at our Regina, SK or Moncton, NB locations. This role handles new and existing parts orders, inventory availability, and pricing inquiries to support a coast-to-coast branch network.

The ideal candidate navigates multiple web applications, provides after-hours support, and communicates effectively in English; French is a plus.