Bilingual Product Support Representative

Brandt; City of Moncton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

On-the-job training

Advancement opportunities

Benefits coverage

RRSP/Pension

Job summary

Brandt in Moncton, NB is seeking a Customer-Product Support representative for a full-time, on-site role in our 24/7 support center. You will interact with customers via phone, email and text to resolve parts inquiries and orders.

The ideal candidate is bilingual (English/French), has strong problem-solving and communication skills, and can multitask across systems while maintaining accuracy and a high level of customer satisfaction. Inbound-call experience is a plus.

Qualifications

• Fluent in English and French; strong verbal and written communication.
• Excellent problem-solving and customer-focused mindset.
• Ability to multitask across multiple systems and processes.
• Team player with flexibility to work 24/7 shift rotations.
• Inbound call center experience is an asset.

Responsibilities

• Respond promptly to parts availability and pricing inquiries via phone, email, and text.
• Provide engaging service by listening and recommending solutions.
• Process parts orders accurately and quickly.
• Confirm inventory and shipping timelines to manage expectations.
• Provide parts support to field staff; resolve product issues.
• Navigate multiple web-based apps and partner systems to deliver seamless service.
• Collaborate with colleagues to maintain high customer satisfaction.
• Meet or exceed KPIs.
• Other duties as assigned.

Skills

Bilingual (FR/EN)

Customer service

Problem solving

Communication

Job description

Job Details

Posting Details

• Posted on August 13, 2026

Locations

• Showing 1 location
• 190 Urquhart Ave
  Moncton, NB E1H2R5, CAN
• Customer-Product Support
• Full-Time
• Requisition #: BILIN002191

Description

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Respond promptly and accurately to parts availability and pricing inquiries via phone, email, and text.
• Provide an engaging customer service experience through active listening to understand customer needs and making appropriate recommendations.
• Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
• Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
• Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
• Navigate multipleinternal web-basedapplications and3 rd partypartnersystemssimultaneously todeliver a seamless customer service experiencein a fast-paced environment.
• Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction.
• Meet and/or exceed current KPI's.
• Other duties as assigned.

What We Look For

• Strong problem-solving skills with a focus on customer satisfaction.
• Excellent verbal and written communication; Bilingualism in French and English is mandatory.
• Skilled multitasker with the ability to navigate multiple systems efficiently.
• Detail-oriented with a focus on order accuracy.
• Team player who thrives in fast-paced environments.
• Flexible to work various shifts in a 24/7 support center.
• Inbound call center experience is considered an asset.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Advancement opportunities within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement planning: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.