Product Support Representative - Overnight Parts Support

Brandt; Regina; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus

Overnight shift premium

Learning opportunities

Advancement within company

Benefits coverage

Pension & RRSP

Job summary

Brandt Tractor Ltd is seeking a Product Support Representative for overnight parts support at our Regina, SK or Moncton, NB locations. This role handles new and existing parts orders, inventory availability, and pricing inquiries to support a coast-to-coast branch network.

The ideal candidate navigates multiple web applications, provides after-hours support, and communicates effectively in English; French is a plus.

Qualifications

• Experience multitasking across multiple systems.
• Proven ability to deliver high customer satisfaction.
• Detail oriented with accuracy in parts requests.
• Active listener with strong communication skills.
• Ability to work independently with minimal supervision.
• Fluency in English; French is an asset.
• Experience in the parts or related industry is an asset.

Responsibilities

• Respond to parts pricing inquiries via phone, email and text.
• Accurately fulfill parts order requests from clients.
• Provide availability of inventory and shipping times to customers.
• Assist Brandt field staff with parts support.
• Coordinate with multiple vendors to offer options and satisfy requests.

Skills

Multitasking

Customer service

Attention to detail

Active listening

Independent work

Written & verbal communication

English fluency

French fluency (asset)

Job description

Product Support Representative - Overnight Parts Support

Locations

Showing 1 location

HWY 1 East
BOX 3856
Regina, SK S4P3R8, CAN

Locations

Showing 1 location

HWY 1 East
BOX 3856
Regina, SK S4P3R8, CAN
+1 more locations

• On-site
• Full-Time
• Requisition #: PRODU003310

Description

Brandt Tractor Ltd is currently seeking a Product Support Representative - Overnight Parts Support for our Regina, SK or Moncton, NB location.

This position is responsible for placing new customer Parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations that span from coast to coast. Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. Fluency in both French and English is considered an asset, but not necessary.

This role is responsible for providing after-hours parts and on-call support, confirming inventory availability and coordinating emergency parts dispatchto Brandt’s extensive branch network.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Respond to parts pricing inquiries from customers through both phone, email and text channels
• Accurately fulfill parts order requests from clients
• Provide availability of inventory and shipping times to customers
• Providing parts support and assistance for other Brandt field staff members
• Working with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied

What We Look For

• Experiencedmultitasker able to navigate multiple systems at the same time
• Demonstrated ability to deliver the highest level of customer satisfaction
• Detail oriented to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
• Active listener able to understand customers through two-way engagement to respond to parts related requests and where needed provide recommendations and solutions
• Ability to work independently with minimal supervision
• Strong written and verbal communication skills
• Previous experience in the parts or parts related industry would be considered an asset
• Fluency in English is required.
• Fluency in French is considered an asset.
• Flexible overnight shift rotations and hours are available.

What We Offer

Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.

Performance based monthly bonus

Competitive hourly shift premium for overnight hours.

• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.