Overnight Front Desk Agent - Banff Park Living Perks

Fairmont; Lake Louise; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Staff accommodation on-site

One complimentary meal per shift

Comprehensive benefits package

Pension plan with employer matching

Travel program discounts

Room rate discounts at Fairmont/Accor

Job summary

Fairmont Chateau Lake Louise is seeking an Overnight Front Desk Reception Agent to deliver outstanding service and create memorable experiences for guests in Banff National Park.

You will greet guests, handle check-in/out, and support night audit procedures while coordinating with departments to resolve issues. A positive attitude, strong English skills, and multitasking ability are essential.

Qualifications

• Previous experience as Night Audit or Front Desk Reception Agent an asset.
• Proficient in English (verbal & written). Second language is an asset.
• Strong communication, analytical, organizational and administrative skills for handling multiple priorities.

Responsibilities

• Greet, check in and settle guest accounts while following service standards.
• Document guest requests and notify designated personnel for resolution; follow up for satisfaction.
• Conduct Night Audit Procedures.
• Assist in monitoring the switchboard and respond to calls and messages.

Skills

Greet guests

Check-in/out

Guest communication

Tools

PMS system

Job description

Fairmont Chateau Lake Louise is seeking an Overnight Front Desk Reception Agent to deliver outstanding service and create memorable experiences for guests in Banff National Park.

You will greet guests, handle check-in/out, and support night audit procedures while coordinating with departments to resolve issues. A positive attitude, strong English skills, and multitasking ability are essential.