Overnight Front Desk Agent

Fairmont Hotels & Resorts; Lake Louise; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Subsidized on-site staff accommodation

One complimentary meal per shift

Medical, Vision & Dental benefits

Pension plan with employer matching up

Employee travel program with discounts

Discounted room rates via Mountain EXL

Job summary

Fairmont Chateau Lake Louise is seeking an Overnight Front Desk Reception Agent to deliver outstanding service and create memorable guest experiences in Banff National Park. You will work with a dynamic team to ensure smooth night operations and guest satisfaction.

Responsibilities include greeting guests, processing check-ins, handling requests, and performing Night Audit procedures, with duties extending to phone and multi-channel communications.

Qualifications

• Previous Night Audit or Front Desk Reception Agent experience is an asset.
• PMS experience is an asset.
• Must be proficient in English (verbal & written); second language is an asset.
• Strong communication, analytical, organizational and administrative skills to manage multiple priorities.

Responsibilities

• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Document all guest requests, complaints or issues and notify designated department for resolution; follow up for guest satisfaction.
• Conduct Night Audit Procedures.
• Assist in monitoring the switchboard and answer calls/communication channels.

Skills

Communication

Analytical

Organizational

Administrative

English proficiency

Tools

PMS

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

Pay Rate:

$20.33/hour

Job Duties Include

• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Conduct Night Audit Procedures
• Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms

Qualifications

Previous experience as Night Audit or Front Desk Reception Agent an asset

• Previous Property Management System (PMS) experience an asset
• Proficient in the English language (verbal & written), second language an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Aff uation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.