Overnight Bellperson

Accorhotel; Banff; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Staff accommodation

Medical benefits

Pension plan

Employee travel program

Staff meals

Discounts at Accor properties

Job summary

Rimrock Banff is seeking an Overnight Bellperson to be a calm, precise night-time presence ensuring seamless guest experiences. You’ll assist late arrivals, manage luggage and shuttle coordination, and coordinate with Night Audit and Housekeeping to maintain a smooth overnight handover.

The role requires an eye for detail, a quiet, professional demeanor, and Alberta Class 5 license with willingness to obtain Class 4 for shuttle duties. Start is September 2026.

Qualifications

• Previous experience in guest services, preferably in a luxury hotel.
• Calm and professional under pressure, with a steady overnight presence.
• High attention to detail and pride in delivering work correctly the first time.
• Alberta Class 5 license required; willingness to obtain Class 4 license (mandatory for shuttle operation).

Responsibilities

• Warmly welcome late-night arrivals and assist with luggage, valet, and room orientation.
• Provide thoughtful service to early-morning departures, ensuring guests feel seen and supported.
• Respond promptly and discreetly to overnight guest requests (transport, amenities, information).
• Serve as a quiet ambassador of the property, maintaining a calm, reassuring presence overnight.
• Perform regular checks of the lobby, driveway, and public areas.
• Prepare the day's valet queue, shuttle schedule, and luggage storage.
• Support overnight security presence by reporting unusual activity or safety concerns.
• Assist with staging and preparing guest spaces for the next day's arrivals and departures.
• Safely operate guest vehicles, hotel vehicles, and 20-passenger shuttle buses.
• Collaborate with Night Audit, Maintenance and Housekeeping teams to ensure smooth overnight operations.

Skills

Guest services

Calm under pressure

Attention to detail

Reliability on night shift

Job description

This role is about more than assisting late arrivals or preparing for early departures, it's about offering quiet assurance, thoughtful service, and a sense of calm when the rest of the world is asleep. As an Overnight Bellperson, you are a steady presence in the stillness of night, creating ease and confidence for guests when they need it most. With a composed demeanor, attention to detail, and a deep sense of responsibility, you ensure every overnight interaction is seamless, professional, and quietly memorable.

Eligible for complimentary shared staff accommodation as a taxable benefit with this position.

Start Date: September 2026

What You’ll Be Doing

Guest Connection

• Warmly welcome late-night arrivals and assist with luggage, valet, and room orientation
• Provide thoughtful service to early-morning departures, ensuring they feel seen and supported
• Respond promptly and discreetly to overnight guest requests (transport, amenities, information)
• Serve as a quiet ambassador of the property, maintaining a calm, reassuring presence overnight

Operational Excellence

• Perform regular checks of the lobby, driveway, and public areas
• Prepare the day's valet queue, shuttle schedule, and luggage storage
• Support overnight security presence by reporting unusual activity or safety concerns
• Assist with staging and preparing guest spaces for the next day's arrivals and departures
• Safely operate guest vehicles, hotel vehicles, and 20-passenger shuttle buses

Team & Culture

• Collaborate with Night Audit, Maintenance and Housekeeping teams to ensure smooth overnight operations and a seamless transition into the day.
• Work independently and reliably during quiet hours, maintaining consistency and professionalism throughout each shift.
• Support team goals by preparing spaces, vehicles, and guest services for the day ahead.

What You Bring

• Previous experience in guest services, preferably in a luxury hotel environment
• Calm and professional under pressure, with a steady overnight presence
• High attention to detail and pride in delivering work correctly the first time
• Alberta Class 5 license required; willingness to obtain Class 4 license (mandatory for shuttle operation)

Bonus If You Bring

• Experience operating passenger shuttles or luxury vehicles
• Familiarity with Banff National Park and local area services
• Background in handling ski or outdoor equipment

Who You Are

You are introspective, focused, and deeply reliable. You take satisfaction in precision, prefer to work without distraction, and thrive when given clear processes and space to think. You're not looking for the spotlight - you're here to quietly do exceptional work that supports your team and enhances every guest stay.

Assist with precision. Work with intention. Stay moved.

Physical Demands

• Continuous walking and standing throughout shift
• Lifting and moving luggage and gear (up to 50lbs)
• Pushing/pulling luggage carts
• Working indoors and outdoors in variable mountain weather

Visa Requirements

• Must be legally authorized to work in Canada.
• The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it's only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it's a value we live. An