Bellperson - Overnight (Seasonal)

Fairmont Hotels & Resorts; Edmonton; On-site; CAD 24,796 - 31,684; Full time

Benefits offered by this job

Staff meals

Accommodation assistance

Employee travel program

Wellness program

Discounted stays

Job summary

Fairmont Jasper Park Lodge in Canada is seeking an Overnight Bellperson to warmly welcome guests and provide outstanding service on arrival. You will assist with curb-side check-in, transport guests, and help guests settle into their rooms with a focus on safety and efficiency.

This role demands excellent communication, strong organization, and the ability to stay composed in a fast-paced luxury environment. Starting pay is $19.49/hour with staff perks and accommodations offered.

Qualifications

• Previous guest service experience required.
• Valid Class 5 Alberta Driver's license and a clean driving abstract.
• Class 4 Alberta Driver’s license is an asset, to be obtained within probation.
• Excellent communication and organizational skills.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Offer professional, friendly and engaging service to guests.
• Administer curb-side check-in following policies.
• Transport guests on and off property and deliver luggage.
• Ensure guests are familiar with their room upon arrival (temperature, orientation, parking).
• Maintain vehicle fleet cleanliness and upkeep; uphold grooming standards.

Skills

Guest service

Communication

Teamwork

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Overnight Bellperson, you will offer a smile and a helping hand to our Guests as you personally greet them on their arrival. As our Overnight Bell Person with Fairmont Jasper Park Lodge, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

What you will be doing

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Administer curb-side check in at a designated place following Guest Services policies and procedures
• Responsible for the transportation of Guests on and off property as well as the delivery of luggage and any other items for delivery within the Hotel
• Ensure the guest is familiar with their room upon arrival ie. Temperature control, room orientation, valet parking and parking options
• Oversee the maintenance and cleanliness of the vehicle fleet, ensuring both interior and exterior are regularly cleaned and well-maintained
• Ensure the completion of the Bell Person checklist, verifying all required tasks and responsibilities are fulfilled in a timely and efficient manner
• Maintain proper stock of firewood at bell desk and indoor
• Maintain a presence in the Lobby offering assistance to Guests, opening main entrance doors and car doors upon Guests' arrival under the direction of the Bell Captain
• Assist with overall traffic and parking control in courtyard and throughout property as required
• Consistently uphold a professional and well-groomed appearance in accordance with the company’s established grooming policy
• Ensure that the general upkeep of the hotel lobby and front courtyard is maintained
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Other duties as assigned

Qualifications

Your experience and skills include

• Previous guest service experience required
• Valid Class 5 Alberta Driver's license and a clean drivers abstract
• Class 4 Alberta Driver’s license is an asset, permanent colleagues will need to obtain within probationary period
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities, outgoing and ability to anticipate Guests' needs
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Starting Pay rate: $19.49/hour
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]