Bellperson

Accor Hotels; Banff; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Staff accommodation

Employee travel program

Mountain Explorer Travel Program

Staff meals

Job summary

Rimrock Banff is seeking a Bellperson to be the first impression for guests, delivering trusted, calm service from arrival to departure. You’ll warmly greet guests, assist with luggage, transportation, and parking, and introduce resort amenities with confidence.

This role emphasizes safety, hospitality excellence, and teamwork with Front Office and Concierge to ensure seamless journeys in a luxury setting. Alberta Class 5 license preferred; willingness to obtain Alberta Class 4 license.

Qualifications

• Previous hospitality or guest service experience is preferred.
• Naturally warm, polished, and professional demeanor.
• High attention to detail with a conscientious approach.
• Ability to remain calm and reliable in busy arrivals, departures and mountain weather.
• Alberta Class 5 driver’s license; willingness to obtain Alberta Class 4 license.

Responsibilities

• Warmly greet and farewell guests, assisting with luggage, transportation, and parking.
• Escort guests to rooms, introducing resort amenities and services with confidence.
• Provide accurate information and thoughtful recommendations on local wellness, culture, and adventure experiences.
• Respond promptly to guest requests, ensuring comfort and convenience at every stage.
• Safely handle guest luggage, packages, and special belongings with care and discretion.
• Support guest services including valet, ski/gear storage, shuttle transfers, and amenities.
• Safely operate hotel vehicles, from luxury cars to 20-passenger shuttles.
• Collaborate with Front Office and Concierge to deliver seamless guest journeys.

Job description

Company Description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Job Description

This role is about more than moving luggage, it’sabout creating trust, reassurance, and ease from the moment our guests arrive. As aBellperson, you are the first impression and a steady presence throughout their journey. With a natural service orientation, attention to detail, and calm professionalism, you ensure that every guest interaction is smooth, thoughtful, and memorable.

Start Date: August 2026

What You'll De Doing

Guest Connection

• Warmly greet and farewell guests,assistingwith luggage, transportation, and parking.


• Escort guests to rooms, introducing resort amenities and services with confidence and clarity.


• Provideaccurateinformation and thoughtful recommendations on local wellness, culture, and adventure experiences.


• Respond promptly to guest requests, ensuring their comfort and convenience at every stage.

Operational Excellence

• Safely handle guest luggage, packages, and special belongings with care and discretion.


• Support guest services including valet parking, ski/gear storage, shuttle transfers, and amenities.


• Safelyoperatehotel vehicles, from luxury cars to 20-passenger shuttles.


• Maintain an orderly, polished atmosphere in lobby and public areas.


• Adhere to all Rimrock safety, security, and service protocols with precision and consistency.

Team & Culture

• Collaborate with Front Office andConciergeto deliver seamless guest journeys.


• Work steadily and reliably in both predictable and peak periods.


• Embody Rimrock values of connection, growth, and authenticity in every interaction.

Qualifications

• Previoushospitality or guest service experience, ideally in a luxury environment.


• Naturally warm, polished, and professional demeanor.


• High attention to detail with a consistent, conscientious approach to tasks.


• Ability to remain calm and reliable in all conditions,including busy arrivals, departures, and mountain weather.


• Alberta Class 5 driver’s license; willingness to obtain Alberta Class 4 license.

Bonus If You Bring

• Knowledge of Banff National Park, its culture, and adventure offerings.


• Previousexperience operating passenger shuttles or luxury vehicles.


• A background in ski or outdoor gear services.

Who You Are

You are reliable, professional, and service-focused. Guests can count on you to create a positive first impression and provide consistent support throughout their stay. You work best in structured environments where accuracy and attention to detail are important, and you take pride in completing tasks correctly the first time.

Calm under pressure and cooperative with your team, you follow established procedures to ensure every guest interaction is smooth, respectful, and polished. Dependable and conscientious, you understand that consistency and care are the foundation of luxury service.

Craft with precision. Elevate with passion. Stay moved.

Physical Demands

• Continuous standing and walking forlong periodsof time.


• Frequent lifting and carrying up to 50lbs / 23kg.


• Pushing and pulling luggage carts and guest items.


• Bending, reaching, and handling of guest belongings.


• Ability to work both indoors and outdoors in varying weather conditions.

Visa Requirements:Must be legallyauthorizedto work in Canada.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affiniton for full time permanent status employeesafter 3 months.


• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.


• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.


• Access to the Mountain Explorer Travel Program,exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.


• One complimentary buffet meal per shift in our staff cafeteria.


• Subsidized shared Staff Accommodation for full-time status (subject to availability).

We’recommitted to providing an inclusive and accessible recruitment experience.

At Rimrock Banff, we believe that diversity makes us stronger,and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park,it’sonly fitting that our workplace reflects the same richness.

Whetheryou'reon shift or in staff housing, we want everyperson to feel seen, valued, and free to be fully themselves,regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusionisn'ta box wecheck,it’sa value we live. And whilewe'reproud of our progress, we knowthere'salways more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belongingisn’tjust possible,it’sexpected.

Be you. Be bold. Stay moved.

#CWMRSummer26