Overnight Bellperson

EMBLEMS; Banff; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Complimentary staff accommodation

Subsidized staff accommodation

Employee travel program with discounts

Job summary

Rimrock Banff invites an Overnight Bellperson to join our caring, night-time team. You’ll greet late arrivals, assist with luggage and shuttle coordination, and ensure a calm, secure overnight experience for guests.

Key duties include regular area checks, coordinating valet/shuttle plans, and supporting security as needed. A Class 5 license is required with possible Class 4 upgrade for shuttle operations.

Qualifications

• Previous experience in guest services, preferably in a luxury hotel environment.
• Calm and professional under pressure, with a steady overnight presence.
• High attention to detail and pride in delivering work correctly the first time.
• Alberta Class 5 license required; willingness to obtain Class 4 license (mandatory for shuttle operation).

Responsibilities

• Warmly welcome late-night arrivals and assist with luggage, valet, and room orientation.
• Provide thoughtful service to early-morning departures, ensuring they feel seen and supported.
• Respond promptly and discreetly to overnight guest requests (transport, amenities, information).
• Serve as a quiet ambassador of the property, maintaining a calm, reassuring presence overnight.
• Perform regular checks of the lobby, driveway, and public areas.
• Prepare the day’s valet queue, shuttle schedule, and luggage storage.
• Support overnight security presence by reporting unusual activity or safety concerns.
• Assist with staging and preparing guest spaces for the next day’s arrivals and departures.
• Safely operate guest vehicles, hotel vehicles, and 20-passenger shuttle buses.
• Collaborate with Night Audit, Maintenance and Housekeeping teams to ensure smooth overnight operations and a seamless transition into the day.

Skills

Previous guest services experience

Calm under pressure

Attention to detail

Alberta Class 5 license

Willingness to obtain Class 4 license

Job description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

This role is about morethanassistinglate arrivals or preparing for early departures,it'sabout offering quiet assurance, thoughtful service, and a sense of calm when the rest of the world is asleep. As an Overnight Bellperson, you are a steady presence in the stillness of night, creating ease and confidence for guests when they need it most. With a composed demeanor, attention to detail, and a deep sense of responsibility, you ensure every overnight interaction is seamless, professional, and quietly memorable.

Eligible for complimentary shared staff accommodation as a taxable benefit with this position.

Start Date:September 2026
What You'll Be Doing:

Guest Connection

• Warmly welcome late-night arrivals andassistwith luggage, valet, and room orientation
• Provide thoughtful service to early-morning departures, ensuring they feel seen and supported
• Respond promptly and discreetly to overnight guest requests (transport, amenities, information)
• Serve as a quiet ambassador of the property,maintaininga calm, reassuring presence overnight

Operational Excellence

• Perform regular checks of the lobby, driveway, and public areas
• Prepare the day’s valet queue, shuttle schedule, and luggage storage
• Support overnight security presence by reporting unusual activity or safety concerns
• Assistwith staging and preparing guest spaces for the next day’s arrivals and departures
• Safelyoperateguest vehicles, hotel vehicles, and 20-passenger shuttle buses

Team & Culture

• Collaborate with Night Audit,Maintenance and Housekeepingteams to ensure smooth overnight operations and a seamless transition into the day.
• Work independently and reliably during quiet hours,maintainingconsistency and professionalism throughout each shift.
• Support team goals by preparing spaces, vehicles, and guest services for the day ahead.

Qualifications

What You Bring

• Previousexperience in guest services, preferably in a luxury hotel environment
• Calm and professional under pressure, with a steady overnight presence
• High attention to detail and pride in delivering work correctly the first time
• Alberta Class 5 license required; willingness to obtain Class 4 license (mandatory for shuttle operation)

Bonus IfYouBring

• Experience operating passenger shuttles or luxury vehicles
• Familiarity with Banff National Park and local area services
• Background in handling ski or outdoor equipment

Who You Are

You are introspective, focused, and deeply reliable. You take satisfaction in precision, prefer to work without distraction, and thrive when given clear processes and space to think.You’renot looking for the spotlight —you’rehere to quietly do exceptional work that supports your team and enhances every guest stay.

Assistwith precision.Work with intention. Stay moved.

Physical Demands

• Continuous walking and standing throughout shift
• Lifting and moving luggage and gear (up to 50lbs)
• Pushing/pulling luggage cartsWorking indoors and outdoors in variable mountain weather

Visa Requirements:Must be legally authorized to work in Canada. The hotel is unable toassistcandidates in obtaining Canadian work authorization.

Additional Information

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full time permanent status employeesafter 3 months.

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.

Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.

Access to the Mountain Explorer Travel Program,exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.

One complimentary buffet meal per shift in our staff cafeteria.

Subsidized shared Staff Accommodation.

We’recommitted to providing an inclusive and accessible recruitment experience. If yourequireany accommodations during the application or interview process, please reach outconfidentially,at[emailprotected] ,andwe’llwork with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger,and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park,it’sonly fitting that our workplace reflects the same richness.

Whetheryou'reon shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves,regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusionisn'ta box wecheck,it’sa value we live. And whilewe'reproud of our progress, we knowthere'salways more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belongingisn’tjust possible,it’sexpected.
Be you. Be bold. Stay moved.

#CWMRSummer26