Outside Parts & Service Sales Rep - Material Handling

Brandt Group of Companies; Edmonton; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Continuous learning

Advancement opportunities

Comprehensive benefits coverage

Retirement savings (RRSP)

Job summary

Brandt Group of Companies is seeking an Outside Parts & Service Representative (Material Handling) for our Edmonton Compact Construction Equipment Location. You will prospect new accounts, cultivate relationships, and manage a daily cadence of customer visits to grow parts and service revenue.

You will maintain ongoing communication with customers, sell PM contracts, and collaborate on marketing strategies while handling quotes, orders, and vehicle inventory.

Qualifications

• Previous sales experience within the industry.
• Possess a valid Driver's license and have a clean Driver's Abstract.
• Ability to travel within assigned territory and work flexible hours.
• Ability to be positive and professional towards internal and external challenges.
• Ability to build and maintain strong customer relationships.
• Ability to work unsupervised and as part of a team.
• Strong time management skills with the ability to meet tight deadlines.
• Strong computer skills.
• Journey person ticket in Parts or heavy equipment considered an asset.

Responsibilities

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.
• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
• Be able to sell and maintain yearly customer PM contracts on small and large forklift fleets in your territory.
• Have knowledge on Material Handling attachments, batteries and other support products
• Implement and execute an annual territory plan, including maintaining an up-to-date customer target list.
• Collaborate with management to develop and apply marketing strategies that expand the customer base.
• Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively.
• Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity.
• Utilize call logging tools as directed.
• Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible.
• Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
• Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness.
• Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
• Participate in all required training.
• Maintain cleanliness and perform scheduled maintenance of the Company vehicle.
• Other duties as assigned.

Skills

Sales experience

Customer relationships

Territory management

Time management

Strong computer skills

Driver's license

Tools

CRM software

Job description

Brandt Group of Companies is seeking an Outside Parts & Service Representative (Material Handling) for our Edmonton Compact Construction Equipment Location. You will prospect new accounts, cultivate relationships, and manage a daily cadence of customer visits to grow parts and service revenue.

You will maintain ongoing communication with customers, sell PM contracts, and collaborate on marketing strategies while handling quotes, orders, and vehicle inventory.