Outbound Membership Growth Specialist

CAA Club Group; Area E (Thornhill); On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Member discounts

Performance rewards

Benefits package

Job summary

CAA Club Group is seeking an Outbound Sales Advisor to join our Membership Call Centre. You will conduct outbound calls to existing members, drive retention, and pursue cross-sell opportunities while delivering an exceptional customer experience.

Ideal candidates have 2–3 years in sales, strong communication, and proficiency with MS Office. Shifts include weekdays and weekends in EST, with AI recruitment tools noted in the process.

Qualifications

• Completion of post secondary education.
• 2-3 years experience in sales environment.
• Ability to adapt and work effectively within a variety of diverse situations.
• Excellent communication skills (oral and written).
• Excellent organizational skills—multi-tasking.
• Proficient in Microsoft Office suite.
• Familiar with working in pressure environments.
• Available to work varied shifts including weekends and holidays and must be available to attend all scheduled training.
• Shifts range from 10am to 8pm EST Monday to Thursday; 10am to 6pm EST Friday and Saturday with every 3rd Saturday of work (No Sundays).

Responsibilities

• Responsible for conducting outbound sales calls to existing members using predictive dialer technology in order to retain our existing members, process any retention related inquiries and identifying cross/up-sell opportunities while providing an exceptional customer experience.
• Solicit upgrades and add-ons to existing memberships
• Secure AR (Express Renewal) on credit card sales
• Manage call flow in conjunction with navigating screens
• Utilize SAP computer applications to process all service/sales transactions
• Provide first call resolution to address all Member concerns
• Accountable for Quality & Sales targets, and adhering to contract center metrics

Skills

Communication skills

Organizational skills

MS Office

Adaptability

Education

Post-secondary education

Tools

SAP

Job description

CAA Club Group is seeking an Outbound Sales Advisor to join our Membership Call Centre. You will conduct outbound calls to existing members, drive retention, and pursue cross-sell opportunities while delivering an exceptional customer experience.

Ideal candidates have 2–3 years in sales, strong communication, and proficiency with MS Office. Shifts include weekdays and weekends in EST, with AI recruitment tools noted in the process.