Membership Growth Specialist — Up to $75k/yr

Fitness World Canada; Burnaby; On-site; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Base + commission

Group benefits

Complimentary membership

Discounted training & retail

Career path development

Job summary

Fitness World Canada in Burnaby, BC is seeking a Membership Advisor to deliver a best-in-class member experience. The role involves inbound and outbound sales, guiding tours of our facilities, and helping members enroll while upholding company policies and values.

You will manage member interactions, contribute to retention, and support daily club operations. This full-time position offers base plus commission, benefits, and opportunities for career growth within our expanding fitness community.

Responsibilities

• Achieve monthly sales goals through leads, appointments, shows, enrolments and referrals via community outreach, outbound calls, referrals, and social media.
• Grow member base through lead generation, membership sales and referrals.
• Provide engaging tours of club facilities and services to convert leads into members.
• Handle member management tasks such as check-in, updating payment info, and cash reconciliations.
• Process payments for agreements, retail, and services in the Member Management System and POS.
• Address member concerns per policies and report incidents to GM.
• Maintain cleanliness and safety in the club and post signage.
• Collaborate with fitness instructors and personal trainers across departments.
• Take on additional duties as needed.

Job description

Fitness World Canada in Burnaby, BC is seeking a Membership Advisor to deliver a best-in-class member experience. The role involves inbound and outbound sales, guiding tours of our facilities, and helping members enroll while upholding company policies and values.

You will manage member interactions, contribute to retention, and support daily club operations. This full-time position offers base plus commission, benefits, and opportunities for career growth within our expanding fitness community.