Membership Experience Advisor

Altea; Ottawa; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Performance bonus

Altea membership

Group benefits

Vacation package

Job summary

Altea is Canada’s premier fitness and wellness destination seeking a sales-minded professional to join our Ottawa team. This full-time role focuses on converting inbound leads, pursuing outbound opportunities, and delivering exceptional tours to prospective members.

You’ll nurture relationships, manage a healthy pipeline, and contribute to high retention through proactive outreach. Experience in fitness or hospitality and CRM familiarity are assets in this collaborative, member-centric

Qualifications

• 1–3 years in a sales or customer-facing role.
• Fitness or hospitality experience is an asset.
• Strong written and verbal communication skills.

Responsibilities

• Convert inbound leads: respond quickly, book tours, guide prospects.
• Drive outbound prospecting: build pipeline with community outreach and referrals.
• Deliver exceptional tours and create a premium member experience.
• Protect retention: renewals and at-risk outreach.
• Own your pipeline: track leads, follow-ups, and conversions.

Skills

Lead conversion

CRM experience

Communication skills

Tools

CRM systems

Job description

Altea is Canada’s premier fitness and wellness destination seeking a sales-minded professional to join our Ottawa team. This full-time role focuses on converting inbound leads, pursuing outbound opportunities, and delivering exceptional tours to prospective members.

You’ll nurture relationships, manage a healthy pipeline, and contribute to high retention through proactive outreach. Experience in fitness or hospitality and CRM familiarity are assets in this collaborative, member-centric