Ottawa Dock Operations Supervisor

GLS Canada; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Long-term disability

RRSP program

Annual salary review

Employee Assistance Program

Job summary

GLS Canada is seeking a Dock Supervisor for our Ottawa terminal to oversee daily dock operations, driver assignments, and loading/unloading activities. You will drive productivity while maintaining safety standards and regulatory compliance, working closely with HR and Health & Safety teams.

The role requires leadership experience, knowledge of transportation regulations, and the ability to coach staff and manage KPIs.

Qualifications

• Postsecondary education in logistics, transportation, or supply chain management is an asset.
• 2 to 5 years of experience in transportation, logistics, or distribution.
• 1 to 2 years of team leadership or supervisory experience.
• Strong knowledge of transportation regulations, compliance requirements, and health and safety standards.
• Strong leadership, coaching, and team engagement skills.

Responsibilities

• Supervise the terminal's daily operations, including dock activities, shipments, routing and driver assignments.
• Coordinate loading and unloading activities to maximize productivity and reduce delays.
• Lead, motivate, and support drivers and operational staff while fostering a culture of safety, performance, and teamwork.
• Ensure compliance with company policies, health and safety standards, and hours-of-service regulations.
• Manage operational issues in real time and implement quick solutions to maintain operational continuity.
• Monitor employee hours worked and validate operational reports for management.
• Ensure the proper operation and maintenance of equipment, trailers, and trucks.
• Conduct performance reviews and provide coaching, recognize strong performance, and address disciplinary matters when required.
• Collaborate with Human Resources and Health & Safety teams on employee management, investigations, and compliance.
• Track KPIs such as on-time performance, productivity, operating costs, and safety.
• Prepare incident reports and maintain accurate operational documentation.
• Actively participate in continuous improvement initiatives to optimize processes and service quality.

Skills

Leadership

Coaching

Team engagement

Problem-solving

Communication

Decision making

Education

Postsecondary education in logistics

Job description

GLS Canada is seeking a Dock Supervisor for our Ottawa terminal to oversee daily dock operations, driver assignments, and loading/unloading activities. You will drive productivity while maintaining safety standards and regulatory compliance, working closely with HR and Health & Safety teams.

The role requires leadership experience, knowledge of transportation regulations, and the ability to coach staff and manage KPIs.