OTR Freight Coordinator & Customer Support

3M HEALTHCARE; Winnipeg; On-site; CAD 35,000 - 50,000; Full time

Job summary

Bison Transport is seeking an Over the Road Customer Service Assistant to support regional freight coordination and daily truck movement. The role requires learning new software and acquiring industry knowledge to assist drivers and the regional team.

The candidate will perform administrative work, enter work orders, create purchase orders, and use reports to identify issues while maintaining strong driver and customer relations.

Qualifications

• Experience in a maintenance administrative/coordination role.
• Excellent organizational skills and record keeping ability.
• Strong attention to detail abilities.
• Ability to use and learn computer software and programs.
• Problem solving ability; recognize, assess, report and provide solutions.
• Strong interpersonal and communication skills.

Responsibilities

• Provide assistance to Drivers when a breakdown occurs.
• Work order entry and creating purchase orders.
• Utilize reports to identify data issues and take corrective action.
• Communicate exceptions and monitor action effects.
• Coordinate with Outsourced Maintenance Coordinators to schedule equipment.
• Maintain driver and customer relations.

Skills

Administrative coordination

Organizational skills

Attention to detail

Communication skills

Problem solving

Tools

MS Office

Job description

Bison Transport is seeking an Over the Road Customer Service Assistant to support regional freight coordination and daily truck movement. The role requires learning new software and acquiring industry knowledge to assist drivers and the regional team.

The candidate will perform administrative work, enter work orders, create purchase orders, and use reports to identify issues while maintaining strong driver and customer relations.