Fleet Coordinator

Bison Transport Inc; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Coaching and training

Work-life balance

Meaningful work

Wellness program

Sports teams

Job summary

Bison Transport Inc in Mississauga is seeking a Fleet Coordinator to lead dispatch and driver performance, focusing on training, development, and supervision to meet fleet goals. You will be responsible for guiding the team, optimizing operations, and ensuring safety and customer service standards are met.

The Fleet Coordinator will manage daily dispatch, driver relations, reporting, and problem resolution with emphasis on communication, organization, and timely decision making; Monday to

Qualifications

• 1-2 years of dispatch experience in order to be considered for this role.
• Dedicated experience providing customer service in a similar work environment.
• Well organized, an excellent communicator and have a keen sense of timeliness.
• Demonstrated attention to detail, communication, problem solving and planning abilities.
• Ability to multitask and to thrive in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Proven analytical and critical thinking skills.
• Excellent problem-solving abilities.

Responsibilities

• Driver Retention Program: Build strong working relationships with assigned drivers and serve as their primary point of contact. Advocate for drivers by addressing concerns and coordinating solutions with internal teams. Establish performance goals and work with drivers to achieve operational, safety, and customer service objectives. Maintain accurate driver and equipment profiles. Support initiatives that promote driver satisfaction, engagement, and retention.

Skills

Dispatch experience

Customer service

Communication

Organizational skills

Problem solving

Multitasking

Attention to detail

Job description

The Fleet Coordinator (FC) is responsible for the overall performance of their respective drivers and dispatch team. The FC will accomplish this through training; development and supervision to ensure that Bison’s goals and interests are achieved. The FC is expected to address issues that go beyond the scope of regular daily activity. The FC is also expected to be a leader in the entire department by providing direction and support on a day-to-day basis. Must be well organized, an excellent communicator, and have a keen sense of timeliness in prioritizing personal and fleet activities.

Specific Responsibilities

Driver Retention Program: Build strong working relationships with assigned drivers and serve as their primary point of contact. Advocate for drivers by addressing concerns and coordinating solutions with internal teams. Establish performance goals and work with drivers to achieve operational, safety, and customer service objectives. Maintain accurate driver and equipment profiles. Support initiatives that promote driver satisfaction, engagement, and retention.

Driver Improvement Training: Provide training to drivers on company policies and procedures as per the Driver Reference Manual. Assist drivers in performing day-to-day and long-term responsibilities, including: Safety and compliance issues, Customer service issues, Remuneration package and policy, Employee reviews, Team building, operational issues. Provide detailed explanations as to why a particular policy or procedure is in effect.

Dispatch: Ensure all daily dispatch activities are carried out in a timely manner. Supervise and develop team members to achieve team, departmental, and company objectives. Actively participate in the planning process to ensure that driver and customer requirements are met or exceeded. Ensure telephone and satellite messages are being handled in an efficient manner.

Reporting: Report and document all drivers and team related issues. Report on the overall performance of the fleet. Prepare fleet summaries and operational reports.

Problem Resolution: Work on behalf of both the driver and the company to resolve any day-to-day or long-term issues. Proactively identify and resolve driver, customer service, operational, and maintenance-related issues.

Other Tasks: Participate in special projects, training programs, and process improvement initiatives. Support departmental objectives and perform other related duties as assigned.

Our Ideal Candidate will possess

1-2 years of dispatch experience in order to be considered for this role.

Dedicated experience providing customer service in a similar work environment.

Well organized, an excellent communicator and have a keen sense of timeliness.

Demonstrated attention to detail, communication, problem solving and planning abilities.

Ability to multitask and to thrive in a fast-paced environment.

Excellent interpersonal and communication skills.

Proven analytical and critical thinking skills.

Excellent problem-solving abilities.

Shift: Monday to Friday, 08:30 - 17:30. This job is classified under NOC Code: 14404.

Why Bison

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous “trucking” experience. We always say we work in the “people business”. So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills.

We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment.

We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena.

We seek top notch communicators who adopt a driver of change mindset of “how can we be better, do better and get better results”.