Driver Onboarding Coordinator (15-month contract)

Bison Transport Inc; Mississauga; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Wellness Program

Extracurricular sports teams

Job summary

Bison Transport Inc. is seeking a Driver Onboarding Coordinator to ensure a positive onboarding experience for new Drivers and Owner-Operators. You will support the Driver Recruiting team, coordinate pre-hire requirements, and lead weekly orientation sessions.

The role requires strong administrative and customer service skills, with attention to detail and the ability to thrive in a fast-paced transportation environment. Join a team focused on development and service excellence.

Qualifications

• 2 years of administrative experience in a high-volume capacity.
• 2 years of customer service experience.
• 1–2 years working in transportation is an asset.
• Diploma in Business Administration or related field is an asset.
• Excellent customer service, communication and interpersonal skills.
• Strong organizational, time management and detail orientation.
• Creative thinking and problem-solving abilities.
• Ability to thrive in a fast-paced environment.
• Experience with digital marketing and industry trends is an asset.
• Experience with Workday is an asset.
• Proficient PC skills (Excel, PowerPoint, Word, etc.).

Responsibilities

• Organize and administer weekly new driver orientation and onboarding, leading sessions and tours.
• Collect paperwork and documentation from new Drivers and Operators.
• Assist Drivers with logging into required systems during orientation.
• Update orientation materials as required.
• Collaborate with Driver Recruiting to provide driver packages and follow-up activity.
• Support pre-onboard and pre-qualification activities for driver eligibility.
• Pre-screen walk-in and phone inquiries from applicants.
• Review applications and ensure documents are complete.
• Support Workday postings and internal application processes.
• Assist recruitment strategies through calling and networking.

Skills

Administrative experience

Customer service

Communication skills

Organizational skills

Time management

Attention to detail

Problem-solving

Digital marketing

Workday awareness

PC skills

Education

Diploma in Business Administration

Diploma in Marketing

Diploma in Human Resources

Tools

Workday

Job description

As a Driver Onboarding Coordinator, you will play a key role in creating a positive and seamless experience for new Drivers and Owner-Operators joining Bison. In this fast-paced role, you’ll support the Driver Recruitment team by coordinating pre-hire requirements, preparing candidates for onboarding, and leading key components of our weekly Driver orientation. You’ll also act as a first point of contact for new and existing Drivers, ensuring they receive timely support, clear communication, and an exceptional experience throughout your journey with Bison.

Specific Responsibilities

• Organize and administer the weekly new Driver orientation and onboarding process including, but not limited to: Lead sessions and terminal tour on first day of new Driver orientation.
• Gather paperwork, identification, and documentation from new Drivers.
• Assist Drivers with logging into required systems during orientation.
• Update orientation presentation/documents as required.
• Work with the Driver Recruiting Team to ensure that the company is provided with adequate quality and quantity of Company Drivers and Owner-Operators including: Ensure potential Drivers receive appropriate Driver packages, follow-up is made, and activity documented.
• Support all pre-onboard and pre-qualification activities that may be necessary in determining Driver eligibility.
• Pre-screen walk-in and phone inquiries by Driver applicants.
• Review applications and ensure all required documents are completed.
• Support management of Workday postings and internal application process.
• Support sourcing and recruitment strategies through calling, networking, and direct recruiting efforts.
• Assist with the creation of engaging digital/social media content and other communication assets.
• Track and report on career site traffic and applicant engagement metrics.
• Stay up to date with digital marketing trends and best practices.
• Conduct competitor analysis and market research.
• Compile and report Driver engagement data to identify trends and create process improvements.
• Complete Driver engagement calls with newly onboarded Drivers.
• Share applicable feedback to the appropriate parties to ensure the Drivers’ concerns are addressed.
• Engage in other projects and activities as necessary and as assigned.

Our Ideal Candidate will possess

• 2 years of administrative experience in a high-volume capacity.
• 2 years of experience in a customer service-related industry.
• 1-2 years working in the transportation industry would be an asset.
• Diploma in Business Administration, Marketing or Human Resources would be an asset.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Excellent organizational and time management skills.
• Strong attention to detail.
• Strong creative thinking and problem-solving abilities.
• Proven ability to work well in an extremely fast paced environment.
• Experience in a digital marketing role would be an asset.
• Passion for digital marketing and staying current with industry trends.
• Experience with Workday would be an asset.
• Excellent PC skills - including Excel, Power point, Word, etc.

Anticipated Start Date: October 2026. This job is classified under NOC Code: 14100.

Why Bison

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace. Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous "trucking" experience. We always say we work in the "people business". So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills. We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment. We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena. We seek top notch communicators who adopt a driver of change mindset of "how can we be better, do better and get better results".