OS&D/ Office Administrator

Manitoulin Group; Saskatoon; Hybrid; CAD 30,000 - 35,000; Full time

Benefits offered by this job

Growth opportunities

Competitive hourly wages

Job summary

Manitoulin Transport in Saskatoon is seeking a Freight Tracer to monitor shipments, locate missing freight, verify PODs and B/Ls, and resolve delivery issues.

You will handle customer calls and emails, prepare exception reports, coordinate with partner carriers, and escalate issues to the supervisor. Hours 7:00 AM to 3:30 PM.

Strong data entry, computer, and communication skills are essential; forklift experience is an asset.

Qualifications

• Pleasant demeanor and ability to work unsupervised.
• Strong computer and typing skills required.
• Excellent data entry and listening/communication abilities.
• Knowledge of dangerous goods transportation.
• Ability to prioritize and multitask in a fast-paced environment.
• Capable of handling stressful situations calmly.
• Excellent oral and written communication.
• Customer service orientation with issue escalation.

Responsibilities

• Trace freight, locate missing shipments, verify PODs and bills of lading.
• Prepare exception reports for customers with dropped trailers.
• Produce interline exception reports for partner carriers’ US and Canada.
• Handle customer and terminal requests via phone and email.
• Gather information on shortages and report issues to supervisor.
• Call customers with exceptions to discuss damages or rerouting.
• Obtain return authorizations and routing/delivery updates.
• Perform camera checks for missing freight.
• Respond to emails within 45 minutes.
• Manage upset customers professionally.

Skills

Data entry

Customer service

Computer skills

Multitasking

Stress management

Communication skills

Typing skills

Self-motivation

Tools

Forklift

Job description

• Compensation: CAD 21.80 - CAD 25.26 - hourly

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its over 65 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
• Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound
• Requests by customers and terminals via phone calls or emails
• Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
• Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.
• Camera checks for missing freight
• Answering emails within 45 minutes
• Dealing with upset customers

Hours -7 AM to 3:30 pm daily

Qualifications

• Pleasant mannerism is required
• Ability to work unsupervised
• Knowledge of computers and typing skills are essential
• Excellent data entry and listening/communicating skills
• Knowledge of dangerous goods transportation
• Ability to prioritize and multitask
• Ability to handle stressful situations and keep calm
• Excellent communication skills, both oral & written
• Providing customers with excellent customer service and escalating issues
• Forklift experience is an asset

Additional Information

• Competitive Wages starting at $21.80/hour, $22.89 at Three months and $25.26 at twelve months
• Opportunities for growth and advancement