OS&D & Logistics Admin: Trace, Reports & Customer Care

Manitoulin Group; Saskatoon; Hybrid; CAD 30,000 - 35,000; Full time

Benefits offered by this job

Growth opportunities

Competitive hourly wages

Job summary

Manitoulin Transport in Saskatoon is seeking a Freight Tracer to monitor shipments, locate missing freight, verify PODs and B/Ls, and resolve delivery issues.

You will handle customer calls and emails, prepare exception reports, coordinate with partner carriers, and escalate issues to the supervisor. Hours 7:00 AM to 3:30 PM.

Strong data entry, computer, and communication skills are essential; forklift experience is an asset.

Qualifications

• Pleasant demeanor and ability to work unsupervised.
• Strong computer and typing skills required.
• Excellent data entry and listening/communication abilities.
• Knowledge of dangerous goods transportation.
• Ability to prioritize and multitask in a fast-paced environment.
• Capable of handling stressful situations calmly.
• Excellent oral and written communication.
• Customer service orientation with issue escalation.

Responsibilities

• Trace freight, locate missing shipments, verify PODs and bills of lading.
• Prepare exception reports for customers with dropped trailers.
• Produce interline exception reports for partner carriers’ US and Canada.
• Handle customer and terminal requests via phone and email.
• Gather information on shortages and report issues to supervisor.
• Call customers with exceptions to discuss damages or rerouting.
• Obtain return authorizations and routing/delivery updates.
• Perform camera checks for missing freight.
• Respond to emails within 45 minutes.
• Manage upset customers professionally.

Skills

Data entry

Customer service

Computer skills

Multitasking

Stress management

Communication skills

Typing skills

Self-motivation

Tools

Forklift

Job description

Manitoulin Transport in Saskatoon is seeking a Freight Tracer to monitor shipments, locate missing freight, verify PODs and B/Ls, and resolve delivery issues.

You will handle customer calls and emails, prepare exception reports, coordinate with partner carriers, and escalate issues to the supervisor. Hours 7:00 AM to 3:30 PM.

Strong data entry, computer, and communication skills are essential; forklift experience is an asset.