Order Management Specialist

ABB; Saint-Laurent-de-l'Île-d'Orléans; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

ABB is seeking a Customer Operations Specialist in Canada to coordinate order entry, expediting requests, RMAs and after-sales handling. You will liaise between the customer and internal teams to drive complete case ownership and high satisfaction.

The role is hybrid, reporting to the Customer Operations Manager ELSP/SB, within the Smart Power and Smart Building division in Canada. The ideal candidate has a bachelor’s degree or 2 years of related experience, fluent French and proficient English,

Qualifications

• Bachelor’s degree or 2 years of experience in a similar position.
• Proficient in SFDC, SAP, and other relevant software tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in French is mandatory, as well as English to communicate with internal clients and partners outside Quebec.

Responsibilities

• Serve as liaison between customer, sales, product management, logistics and other personnel to ensure complete case ownership.
• Provide appropriate solutions for customer requests and coordinate with related teams (order changes, expediting, credit management, tracking).
• Manage accounts including distributors, OEMs, or channel partners as primary contact and resolve issues, provide updates, and coordinate with staff.
• Identify processes needed to solve inquiries from customers.
• Demonstrate ABB’s core values, health, safety and environment awareness, and collaboration objectives.
• Develop within the team and manage stakeholder relationships within your area of responsibility.

Skills

Analytical thinking

Communication

Bilingual French/English

Education

Bachelor’s degree

2 years experience

Tools

SFDC

SAP

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
In this role, you will have the opportunity to be responsible for providing internal and external customer service, including order entry, expedite, RMA's and other after sales requests.
Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.
The work model for the role is: Hybrid
This role reports to the: Customer Operations Manager ELSP/SB.
This role is contributing to the Smart Power and Smart Building division in Canada.

Requirements

• Work as a liaison between the customer, sales, product management, logistics for supply and demand, and other corporate personnel
• Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
• Be able to manage a load of Accounts to include distributor, OEM, or Channel partner as the primary customer contact for the duration of each order or small project, and able to resolve specific issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with staff as appropriate
• Identify the processes needed to be followed to solve any inquiries received from customers.
• Demonstrates ABB’s core values and group safety and integrity standards and acts accordingly.
• Demonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks.
• Ensures adherence to the collaboration objectives of the team to maximize results for ABB.
• Leads their own development journey by seeking knowledge and learning opportunities within the team.
• Manages relationships with stakeholders in their own area of responsibility and ensures alignment.

Qualifications

• Bachelor’s degree or 2 years of experience in a similar position
• Proficient in using SFDC, SAP, and other relevant software tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in French is mandatory, as well as English to communicate effectively with internal clients and partners located outside of Quebec
• Ability to work collaboratively and manage multiple tasks effectively
• Available to travel up to 10% of the time

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.
Every idea you share and every action you take contributes to something bigger.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
This role is also advertised in French under job title ( Spécialiste de gestion des commandes )
Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women
• Indigenous Peoples
• Members of visible minorities
• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.