Order Management Specialist

BlackBerry Inc.; Montreal (administrative region); Hybrid; CAD 65,000 - 90,000; Full time

Job summary

ABB in Canada is seeking a Customer Operations specialist in Montreal to manage order entry, expedites, RMAs and after-sales requests with a hybrid work model.

You will coordinate with sales, product management, logistics and other teams to ensure complete case ownership, provide appropriate solutions, and maintain proactive communication. The role requires a Bachelor’s degree or 2 years’ experience, fluency in French and English, and SFDC/SAP proficiency.

Qualifications

• Bachelor’s degree or 2 years of experience in a similar position.
• Proficient in SFDC, SAP, and other relevant software tools.
• Strong analytical and problem-solving skills; excellent communication and interpersonal abilities.

Responsibilities

• Serve as liaison between the customer, sales, product management, logistics for supply and demand, and other corporate personnel.
• Provide appropriate solutions for customer requests and coordinate with related teams to ensure complete handling of requests.
• Manage a load of accounts including distributors, OEMs, or Channel partners as the primary contact for orders or small projects.
• Coordinate order changes, expedite requests, credit management, tracking and communication; handle account blocks and suspensions as needed.

Skills

SFDC

SAP

Analytical skills

Communication

Interpersonal abilities

Education

Bachelor’s degree

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.In this role, you will have the opportunity to be responsible for providing internal and external customer service, including order entry, expedite, RMA's and other after sales requests.Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.The work model for the role is: HybridThis role reports to the: Customer Operations Manager ELSP/SB.This role is contributing to the Smart Power and Smart Building division in Canada.Requirements:Work as a liaison between the customer, sales, product management, logistics for supply and demand, and other corporate personnelProviding appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.Be able to manage a load of Accounts to include distributor, OEM, or Channel partner as the primary customer contact for the duration of each order or small project, and able to resolve specific issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with staff as appropriateIdentify the processes needed to be followed to solve any inquiries received from customers.Demonstrates ABB’s core values and group safety and integrity standards and acts accordingly.Demonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks.Ensures adherence to the collaboration objectives of the team to maximize results for ABB.Leads their own development journey by seeking knowledge and learning opportunities within the team.Manages relationships with stakeholders in their own area of responsibility and ensures alignment.Qualifications:Bachelor’s degree or 2 years of experience in a similar positionProficient in using SFDC, SAP, and other relevant software tools.Strong analytical and problem-solving skills.Excellent communication and interpersonal abilities.Proficiency in French is mandatory, as well as English to communicate effectively with internal clients and partners located outside of QuebecAbility to work collaboratively and manage multiple tasks effectivelyAvailable to travel up to 10% of the timeWhy ABB?We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.Every idea you share and every action you take contributes to something bigger.#ABBCareers#RunwithABB#Runwhatrunstheworld#LI-HybridThis role is also advertised in French under job title ( Spécialiste de gestion des commandes )Employment Equity & Inclusion Statement (Canada)ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:• Women• Indigenous Peoples• Members of visible minorities• Persons with disabilitiesABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.