Order Management Representative

Morgan McKinley; Canada; On-site; CAD 61,992 - 89,544; Full time

Job summary

A leading industrial manufacturing organization is seeking an Order Management Representative in the Greater Montreal Metropolitan Area. The role involves processing customer orders, verifying details, and coordinating with various departments. Candidates should have 2-6 years of experience in order management and a degree in Business Administration or Supply Chain Management. Strong communication and problem-solving skills are essential. This is a full-time position offering $45.00–$65.00 per hour.

Qualifications

• 2–6 years of experience in order management or related administrative role.
• Exceptional attention to detail and accuracy when processing data.
• Proven experience with a major ERP or CRM system preferred.

Responsibilities

• Process and manage customer orders ensuring accuracy.
• Verify order details and resolve discrepancies.
• Communicate order status and updates to customers.

Skills

Attention to detail

Organizational skills

Communication skills

Problem-solving

Education

Associate's or Bachelor's degree in Business Administration, Supply Chain Management

Tools

SAP

Oracle

NetSuite

Job description

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The hiring company is a leading industrial manufacturing organization that offers solutions for predictive maintenance. Their state‑of‑the‑art technology pinpoints potential leaks, faults, and errors before costly breakdowns occur, reducing waste, minimizing unscheduled downtime, and improving workplace safety.

Responsibilities

• Process and manage customer orders through the company's system, ensuring accuracy and timeliness from entry to fulfillment.
• Verify order details, including pricing, product codes, and shipping information, resolving any discrepancies before processing.
• Coordinate with various departments (Sales, Logistics, Inventory, and Finance) to ensure smooth order flow and issue resolution.
• Communicate order status and updates to customers via phone or email, addressing inquiries or issues related to orders, shipping, and delivery.
• Manage backorders and communicate estimated delivery dates to customers and internal teams.
• Maintain and update customer and order records in the Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) system.

Requirements

• Associate's or Bachelor's degree in Business Administration, Supply Chain Management, or a related field (or equivalent practical experience).
• 2–6 years of experience in order management, customer service, sales support, or a related administrative role.
• Proven experience working with a major ERP (SAP, Oracle, NetSuite) or CRM system is highly preferred.
• Exceptional attention to detail and accuracy when processing data.
• Strong organizational and time‑management skills with the ability to handle multiple tasks and deadlines.
• Excellent written and verbal communication skills for effective internal and external correspondence.
• Problem‑solving abilities to quickly and effectively resolve order‑related issues.

Job Details

• Title: Order Management Representative
• Seniority level: Associate
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Industrial Machinery Manufacturing
• Location: Greater Montreal Metropolitan Area
• Salary: $45.00–$65.00 per hour