Order Management Pro for Big Box Retail (SAP/EDI)

Grand River Personnel Limited; Cambridge; On-site; CAD 50,000 - 60,000; Full time

Job summary

Grand River Personnel Limited in Cambridge is seeking a Customer Service Representative with experience serving big box stores to join a busy manufacturing customer service team. The role focuses on accurate order entry and building strong customer relationships.

You will manage the full order lifecycle from receipt to delivery, ensuring stock availability, on-time picking/shipping, and prompt issue resolution with major retailers like Home Depot, Walmart, and Amazon as noted.

Qualifications

• Experience in customer service in a manufacturing environment with large box-store clients.
• Proficiency in SAP for sales order processing and data management is a must.
• Experience with EDI order processes and portals (Home Depot, etc.) is required.
• Strong Excel skills and ability to manage orders end-to-end.

Responsibilities

• Manage the full order lifecycle from receipt to delivery with accuracy.
• Coordinate stock, picking, shipping and timely issue resolution for customers.
• Maintain high service levels with big-box retailers and internal teams.

Skills

Customer service

Order entry

SAP

EDI

Excel

Warehousing coordination

Delivery coordination

Communication

Problem solving

Education

Business administration degree

Tools

SAP

EDI systems

Excel

Job description

Grand River Personnel Limited in Cambridge is seeking a Customer Service Representative with experience serving big box stores to join a busy manufacturing customer service team. The role focuses on accurate order entry and building strong customer relationships.

You will manage the full order lifecycle from receipt to delivery, ensuring stock availability, on-time picking/shipping, and prompt issue resolution with major retailers like Home Depot, Walmart, and Amazon as noted.