Business Operations Coordinator

NovAtel Inc.; Calgary; On-site; CAD 55,000 - 72,000; Full time

Job summary

Hexagon Autonomous Solutions, based in Calgary, seeks a Business Operations Coordinator to support Data Management and Order Management teams. You will maintain records, coordinate processes, and ensure data lifecycle integrity while supporting customers and suppliers.

The role reports to the Business Operations Manager and involves cross-functional collaboration, process improvement, and adherence to quality standards in a fast-paced environment.

Qualifications

• High school diploma required; related diploma/certificate assets are considered.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and manage deadlines.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Ability to follow written and verbal instructions with accuracy.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Process and maintain business records, including customer orders, engineering documentation, datasets, and other operational information.
• Support ERP and PLM system administration by creating, updating, and maintaining accurate data and records.
• Coordinate and track Engineering Change Orders, Temporary Deviation Notices, and customer orders through completion.
• Monitor workflows and business processes to ensure activities are completed accurately and within established timelines.
• Communicate with customers, suppliers, and internal stakeholders regarding order status, documentation, deliveries, and process updates.
• Prepare and distribute datasets, reports, documentation packages, and other business records to internal and external customers.
• Participate in cross-functional meetings and support continuous improvement initiatives to enhance operational efficiency.
• Provide administrative and operational support while ensuring compliance with company policies, quality standards, and data management procedures.

Skills

Organizational skills

Communication skills

Time management

Attention to detail

Data management

Cross-functional collaboration

Microsoft Office proficiency

Independent and team work

Education

Diploma or certificate in Business Administration / Supply Chain / Customer Service / Manufacturing / Engineering Technology

Tools

Syteline ERP

SAP

Oracle

Microsoft Dynamics

Windchill PLM

Job description

Overview

Hexagon’s Autonomous Solutions division is looking for a Business Operations Coordinator to join our team in Calgary, AB. Reporting to the Business Operations Manager, this role will support both the Data Management and Order Management teams by maintaining accurate business records, coordinating operational processes, supporting customers and suppliers, and ensuring information is managed efficiently throughout its lifecycle.

The Location:This position is based in Calgary, AB.

The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous, ensuring a scalable, sustainable future.

Responsibilities

AsBusiness Operations Coordinatoryou will be responsible for these activities:

• Process and maintain business records, including customer orders, engineering documentation, datasets, and other operational information.
• Support ERP and PLM system administration by creating, updating, and maintaining accurate data and records.
• Coordinate and track Engineering Change Orders, Temporary Deviation Notices, and customer orders through completion.
• Monitor workflows and business processes to ensure activities are completed accurately and within established timelines.
• Communicate with customers, suppliers, and internal stakeholders regarding order status, documentation, deliveries, and process updates.
• Prepare and distribute datasets, reports, documentation packages, and other business records to internal and external customers.
• Participate in cross-functional meetings and support continuous improvement initiatives to enhance operational efficiency.
• Provide administrative and operational support while ensuring compliance with company policies, quality standards, and data management procedures.

Qualifications

Must Have:

• High school diploma required. Diploma or certificate in Business Administration, Supply Chain, Customer Service, Manufacturing, Engineering Technology, or a related field is considered an asset.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and effectively manage competing deadlines.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Ability to follow written and verbal instructions with a high degree of accuracy.
• Ability to work independently and collaboratively in a team environment.

Nice To Have:

• Experience using ERP systems such as Syteline, SAP, Oracle, Microsoft Dynamics, or similar platforms.
• Experience using PLM systems such as Windchill.
• Previous experience in customer service, administration, manufacturing, supply chain, data management, or order processing.
• Knowledge of manufacturing, engineering change management, or logistics processes.
• Lean manufacturing or continuous improvement experience.

Key Success Factors:

• Strong attention to detail and commitment to accuracy.
• Positive, customer-focused attitude.
• Excellent communication and interpersonal skills.
• Strong planning, organizational, and time-management abilities.Ability to collaborate effectively with cross-functional teams.
• Initiative and willingness to learn new systems, tools, and processes.
• Flexibility and adaptability in a fast-paced environment.
• Continuous improvement mindset with the ability to identify and implement process enhancements.