Coordinator, Operations

ALDO Group; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company is seeking a Coordinator, Operations to manage wholesale customer orders efficiently. The role demands strong organizational skills and bilingual proficiency in French and English. Responsibilities include processing orders in SAP, resolving discrepancies, and maintaining clear communication with internal teams and customers. Ideal for individuals with customer service experience in a wholesale environment. Full-time position based in Montreal, Canada.

Qualifications

• Must possess excellent organisational skills.
• Bilingualism in French and English is essential.
• Previous customer service experience in a wholesale environment preferred.

Responsibilities

• Processes & monitors wholesale customer outbound orders in SAP.
• Maintain an accurate order-book and provide visibility to stakeholders.
• Communicate with DC & logistics teams to understand delays.

Skills

Organizational skills

Bilingual in French and English

Customer service experience

Tools

SAP

Microsoft Office suite

BI tools

Job description

Coordinator, Operations

As part of the Demand Management team, the Operations Coordinator is responsible for entering and managing all wholesale customer orders for the Aldo/APS Brands. We aim to ship On Time and with the highest level of accuracy to our customers, while providing visibility of issues and delays to our internal teams.

We are looking for a motivated, curious & organised associate to join this team.

RESPONSIBILITIES

• Processes & monitor wholesale customer outbound orders in SAP
• Maintain an accurate order-book and provide visibility to internal and external stakeholders, using SAP & BI tools, and various ad-hoc Excel reports, as required
• Understand and manage specific customer requirements with regard to delivery SOP
• Closely monitor customer order book to ensure demand is captured for production
• Communicate with DC & logistics teams to understand delays and minimize impact to customers
• Work closely with the Account Management team to ensure outbound order accuracy and on time fulfillment
• Provide Best In Class service by responding to customer enquiries clearly and efficiently, confirming all orders issues and delays
• Maximizes sales opportunities by answering product and operational enquiries and suggest products where applicable
• Research and resolve discrepancies, customer claims and other issues as necessary
• Support team members with other tasks/training as required

REQUIREMENTS

• Positive attitude, curiosity and adaptability are essential
• Must possess excellent organisational skills
• Bilingualism in French and English is essential, as the team is composed of both French- and English-speaking members.
• Must be comfortable in Microsoft Office suite and excited to learn new software systems as needed
• Must be able to process and manipulate large amounts of data with accuracy
• Willing to support team member as required
• Previous customer service experience in a wholesale environment preferred
• SAP experience preferred

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Supply Chain
• Industries: Transportation, Logistics, Supply Chain and Storage