Order Entry & Management Specialist – Dowling, ON

Hexagon's Autonomy & Positioning division; Dowling; On-site; CAD 45,000 - 65,000; Full time

Job summary

Hexagon’s Autonomous Solutions division in Dowling, Ontario is seeking a Business Support Administrator – Order Entry & Order Management to join our team. You will handle order entry, quoting, invoicing, and related administrative tasks, ensuring accurate data flow between departments and timely customer updates.

You will verify pricing and codes in ERP, prepare quotes for parts and small projects, and assist purchasing with purchase orders while maintaining orderly records.

Qualifications

• High school diploma required; post-secondary education preferred.
• 2+ years in order entry, administration or customer service.
• Experience using ERP systems.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Excellent organizational and time management skills.
• Strong written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Enter orders for parts, projects, and service requests into ERP or order management system.
• Verify pricing, product codes, quantities, lead times, and special instructions.
• Maintain organized order documentation and records.
• Prepare quotes for parts and small projects.
• Review customer requests to ensure accurate quoting.
• Follow up on quote status and convert approved quotes into orders.
• Prepare customer invoices for parts, projects, and service activities.
• Ensure accuracy of labour, materials, and additional charges.
• Respond to inquiries regarding orders, pricing, availability, and delivery schedules.
• Provide timely order status updates to customers and internal stakeholders.
• Assist Purchasing with creating purchase orders and communicating with suppliers.
• Provide backup coverage for procurement tasks as required.
• Ensure accurate information flows between departments.
• Maintain filing systems and documentation.
• Prepare reports, spreadsheets, and summaries.
• Perform routine office duties such as scanning, filing, and emailing.

Skills

Order entry

Administration

Customer service

Attention to detail

Microsoft Excel

Time management

Communication skills

Education

High school diploma

Post-secondary education

Tools

ERP systems

Microsoft Office

Job description

Hexagon’s Autonomous Solutions division in Dowling, Ontario is seeking a Business Support Administrator – Order Entry & Order Management to join our team. You will handle order entry, quoting, invoicing, and related administrative tasks, ensuring accurate data flow between departments and timely customer updates.

You will verify pricing and codes in ERP, prepare quotes for parts and small projects, and assist purchasing with purchase orders while maintaining orderly records.