Order Desk Pro: Fast‑Paced B2B Support & Growth

mercor; Toronto; Remote; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Bonus potential

Benefits package

RRSP matching

3 weeks vacation

Free parking

Weekday shifts

Job summary

Randstad Canada in Scarborough is recruiting a Customer Service/Order Desk Representative to handle 25–50 daily B2B orders, provide quotes, and ensure accurate data entry in our ERP system. You will liaise with vendors and internal teams, aiming for seamless order processing and superior client satisfaction.

The role requires strong Excel skills, on-site availability, and a proactive, customer‑first approach within a fast-paced industrial environment.

Qualifications

• 1-2+ years in order desk or customer care; 5+ years in industrial equipment/parts preferred for senior compensation.
• Solid understanding of order processing, vendor sourcing, and logistics workflows.
• Proven computer literacy and adaptability to custom software tools.
• High school diploma or GED equivalent.
• Full-time, on-site availability at Scarborough branch (5 days/week).
• Proficiency in Microsoft Office, especially Excel for data logging, filtering, and analysis.
• Willingness to learn custom ERP software.
• Strong written, verbal, and listening communication in customer care.

Responsibilities

• Handle 25–50 daily B2B customer care interactions via email, phone, and electronic order systems.
• Accurately process customer orders, enter data into the ERP system, and issue timely price quotes.
• Source products across branch, distribution center, and supplier inventories to meet client specifications.
• Negotiate sales and purchase pricing within approved parameters to maximize profitability.
• Partner with account representatives and vendor networks to manage backorders, expedite shipments, and streamline product logistics.
• Utilize Excel to filter spreadsheet data, log client requests, and maintain clean operational records.
• Maintain current knowledge of industrial equipment, pneumatics, hydraulics, or electrical parts to better support client technical needs.
• Participate in comprehensive system training, onboarding, and ongoing mentorship to build strong product expertise.

Skills

Order processing

Customer care

Excel

Vendor sourcing

Logistics

Education

High school diploma

Tools

ERP software

Job description

Randstad Canada in Scarborough is recruiting a Customer Service/Order Desk Representative to handle 25–50 daily B2B orders, provide quotes, and ensure accurate data entry in our ERP system. You will liaise with vendors and internal teams, aiming for seamless order processing and superior client satisfaction.

The role requires strong Excel skills, on-site availability, and a proactive, customer‑first approach within a fast-paced industrial environment.