Order Desk Associate

Big Brands Inc; Calgary; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Dental care

Extended health care

Vision care

On-site parking

Access to public transportation

Consistent weekday hours

Job summary

Big Brands Inc. in Calgary, AB is seeking an entry-level Order Desk professional to process sales orders and invoices, communicate with customers, and support data entry. The role builds foundational skills in CRM/ERP systems with room to grow into broader responsibilities.

You’ll start with order processing, status updates, and routine reporting, then take on more responsibilities as you learn the business. Strong organization and tech-savviness are key.

Qualifications

• High attention to detail with accuracy under deadlines.
• Strong organizational skills and ability to manage multiple tasks.
• Proficient with Microsoft Excel and basic CRM/ERP tools.
• Willingness to learn and take ownership; entry-level role with growth.

Responsibilities

• Create and process sales orders and invoices accurately and on time.
• Communicate with customers by phone and email; provide order status updates and handle inquiries.
• Track orders and generate reports using ERP system and Excel.
• Keep data clean, organized, and up to date; assist with data entry and filing.
• Support fulfillment team to meet daily shipping and delivery deadlines.

Skills

Attention to detail

Data entry

Customer service

Microsoft Excel

ERP systems

Time management

Communication

Education

Secondary School (preferred)

Tools

ERP systems

Google Workspace

Excel

Job description

About the Role

We’re a wholesale distribution company looking for a sharp, motivated person to join our Order Desk team. This is an entry-level role built for growth. You’ll start with processing orders from our CRM & EDI platforms along with customer communication, then take on more responsibility over time. The ideal candidate will be highly organized, tech-savvy and proactive, with the ability to manage multiple priorities with accuracy. This role offers room to grow, with the chance to become a key part of our order desk operations.

Who We Are

Big Brands Inc. is a Canadian distributor launched in 2014, specializing in trial & travel sized products with a growing team of over 30 people. Our innovative retail-ready boxes, known as Gravity Packs, set us apart from competitors and help retailers keep shelves organized, easy to shop, and visually appealing for customers.

What You’ll Do

• Create and process sales orders and invoices accurately and on time
• Communicate with customers by phone and email; order status, website inquiries, resolving issues, directing to other departments, etc.
• Track orders and generate reports using our ERP system and Excel
• Keep data clean, organized, and up to date
• Assist with data entry and administrative tasks, such as filing and maintaining order records.
• Work with the fulfillment team to meet daily shipping and delivery deadlines
• Take on new tasks and responsibilities as you learn the business and take initiative

What Does a Day in This Role Look Like?

You’ll usually begin by catching up on emails and voicemails from afterhours. You’ll download new orders and get them ready for processing with our warehouse picking staff. This includes some manual entry and CSV import & export. Then, the focus generally shifts to invoicing and printing packing slips to ensure our shipping department has what they need to get the day’s shipments out on time. Priorities change throughout the day and week, so be ready to pivot when needed! Your day will generally end with more order processing and invoice filing.

What Does Success Look Like?

Your first month of training focuses on learning our customer base and products as well as our CRM and ERP systems. You will become comfortable with processing sales orders and creating invoices for our smaller customers. By day 60 you will be introduced to some of our major retail customers (including ones like Sobeys, Canadian Tire, and Loblaws). We encourage asking questions at any time throughout the learning process!

Necessary Skills to Make You Stand Out

• Strong attention to detail, with the ability to work both quickly and accurately
• Ability to stay organized and calm under high-pressure deadlines
• Comfort with Microsoft Office and/or Google Workspace, especially Excel or Sheets
• Tech-savvy, with the ability to pick up new software (including ERP systems) quickly
• Clear and professional communication skills, written and verbal
• Reliable attendance and punctuality required to support team operations
• A willingness to learn and take ownership
• Administrative and/or accounting experience is an asset

Ideal Candidate

Someone who wants to build a career with a company that invests in them. No prior distribution or ERP experience is required. Curiosity, reliability, and a drive to grow matter more to us than a long résumé.

What We Offer

• Hands-on training with a clear path to increased responsibility
• A team culture that welcomes your ideas and rewards continuous improvement
• Insight into how the biggest retailers in the country operate

Benefits

• Dental care
• Extended health care
• Vision care
• On-site parking
• Access to public transportation
• Consistent weekday hours (8:30 AM to 5:00 PM)

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative: 1 year (preferred)

Language:

• English (required)

Location:

• Calgary, AB (preferred)

Job Types:

Full-time, Permanent

Pay:

From $21.00 per hour

Expected hours:

40.0 per week

Work Location: In person