Order Desk Administrator

Aplin; Edmonton; On-site; CAD 25,000 - 36,000; Full time

Job summary

Aplin is seeking an organized and customer-focused Order Desk Administrator for an 8-week contract in West Edmonton. You will support the order desk, handle customer inquiries, and manage paperwork with scripts and training provided.

The role requires strong communication, data entry, and the ability to multitask in a fast-paced environment. Immediate start preferred; prior admin or customer service experience is a plus.

Qualifications

• Experience in customer service or administration.
• Strong communication and data entry skills.
• Ability to learn new processes quickly and follow procedures.
• Reliable, adaptable, and able to work independently.

Responsibilities

• Answer a high volume of incoming customer calls in a professional and friendly manner.
• Use provided scripts to gather order details and inquiries.
• Document customer information accurately and forward requests to the appropriate team.
• Organize, file, and process order-related paperwork.
• Help clear backlogs of administrative paperwork and filing.
• Maintain accurate records to support daily operations.
• Provide general administrative support to the order desk and internal team.
• Manage multiple priorities while maintaining accuracy in a busy environment.

Skills

Customer service

Reception

Order desk support

General administration

Telephone etiquette

Data entry

Organizational skills

Independent worker

Fast-paced environment

Attention to detail

Job description

Our client is seeking an organized and customer-focused Order Desk Administrator to provide immediate support to their busy team in West Edmonton for an 8-week contract.

This is an excellent opportunity for someone who enjoys a fast-paced environment, has strong administrative skills, and is comfortable handling a high volume of customer calls and paperwork.

The successful candidate will assist with order desk coverage, customer inquiries, filing, and general administrative tasks. Training and call scripts will be provided, making this a great opportunity for someone with a strong customer service background who can learn quickly and hit the ground running.

Key Responsibilities

• Answer a high volume of incoming customer calls in a professional and friendly manner.
• Use provided scripts to gather customer order details and inquiries.
• Accurately document customer information and forward requests to the appropriate team members.
• Assist with organizing, filing, and processing order-related paperwork.
• Help clear backlogs of administrative paperwork and filing.
• Maintain accurate and organized records to support daily operations.
• Provide general administrative support to the order desk and internal team.
• Manage multiple priorities while maintaining accuracy in a busy environment.

Qualifications & Experience

• Previous experience in customer service, reception, order desk support, or general administration.
• Excellent telephone etiquette with clear and professional verbal communication skills.
• Comfortable handling a high volume of calls and administrative tasks.
• Strong organizational skills and attention to detail.
• Ability to learn new processes quickly and follow established procedures.
• Reliable, adaptable, and able to work independently with minimal supervision.
• Comfortable working in a fast-paced, deadline-driven environment.
• Strong data entry and general computer skills.
• Available to start immediately and commit to the full 8-week assignment.

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.