Credit and Operations Officer - 58830 - Edmonton

Randstad Canada; Edmonton; Hybrid; CAD 56,000 - 64,000; Full time

Benefits offered by this job

Growth & Learning

Long-Term Potential

Comprehensive Training

Stable Work Environment

Job summary

Randstad Canada in Edmonton is seeking a Senior Credit & Operations Administrator to join a small team supporting high-volume credit processing and operational support. You will manage daily transaction volumes, ensure quality control, and adhere to financial policies and risk controls.

The role offers a 1-Year Contract with extension and permanent conversion potential, with a hybrid onsite schedule in Edmonton, AB. Training is provided onsite for the first months to ensure smooth onboarding.

Qualifications

• Post-secondary diploma or degree is required.
• 3–5 years of admin, data entry, or back-office processing experience.

Responsibilities

• Manage daily operational processing volumes meeting SLAs.
• Maintain high accuracy in data entry and back-office tasks.
• Review transaction details and escalate issues per policies.
• Communicate with internal partners and external stakeholders.
• Participate in daily operational syncs (15–30 min).
• Handle sensitive customer data per regulatory guidelines.

Skills

Data entry accuracy

MS Office proficiency

Communication skills

Education

Post-secondary diploma or degree

Job description

We are seeking a detail-oriented and reliable Operations Administrator to join a dynamic 14-person team supporting high-volume credit processing and operational support. In this role, you will be responsible for managing daily transaction volumes, ensuring strict quality control, and adhering to financial policies and risk controls. The ideal candidate brings strong administrative data entry skills, sound decision-making judgment, and an interest in gaining deep exposure to small business credit operations and leadership opportunities.

Position Title

Senior Credit & Operations Administrator

Position Type

1-Year Contract (Extension & Permanent Conversion Potential)

Location

Edmonton, AB (Hybrid – 4 Days Onsite)

Work Schedule

Flexible start times (7:00 AM – 10:00 AM, rotational shift) Overtime potential

Pay rate

$28.50

Advantages

• Growth & Learning: Direct exposure to credit processing and small business financial operations, with clear opportunities to lead small teams and projects.
• Long-Term Potential: High likelihood of contract extension or permanent conversion based on performance and business needs.
• Comprehensive Training: Structured, fully supported onsite training program for the first 3 months.
• Stable Work Environment: Well-established, high-volume environment with a collaborative team culture.

Responsibilities

• Manage daily operational processing volumes while consistently meeting established Service Level Agreements (SLAs).
• Maintain high accuracy and quality control in high-volume data entry and back-office tasks (90% back-office operational focus, 10% phone communication).
• Review transaction details, exercise sound judgment, and elevate issues appropriately adhering to established policies and risk controls.
• Communicate clearly and professionally with internal partners and external stakeholders, including solicitors.
• Participate in brief daily operational syncs (15–30 minutes) and collaborate closely with team members to keep workflows moving efficiently.
• Handle sensitive customer data securely and strictly within regulatory and compliance guidelines.

Qualifications

• Education: Post-secondary diploma or degree required.
• Experience: 3 to 5 years of overall administrative, data entry, or back-office processing experience.

Technical Skills

• Proven data entry experience with high accuracy and speed.
• Basic-to-intermediate proficiency with MS Office Suite (Word, Excel, Outlook) and basic computer troubleshooting/navigation.

Core Competencies

• Exceptional attention to detail and strong quality-control focus.
• Strong decision‑making skills and sound judgment in risk‑sensitive situations.
• Excellent written and verbal communication skills.
• High reliability and strong adherence to schedule and attendance expectations.

Nice‑to‑Have Skills

• Previous experience in banking or financial services.
• Direct background or familiarity with credit processing environments.

Randstad Canada Commitment to Equality, Diversity and Inclusion

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada Accessibility and Accommodation

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.