Operations & Warranty Lead for Heavy Equipment

Liebherr; Alberta; On-site; CAD 75,000 - 115,000; Full time

Benefits offered by this job

Employer-paid premiums

License bonus

Vacation & wellness days

RRSP matching

Education allowance

Training opportunities

Top-of-the-line equipment

Job summary

Liebherr Canada is seeking a proactive professional to lead warranty management, administration, and training for our commercial and customer-facing teams. The role emphasizes optimizing the warranty lifecycle, driving digital transformation, and supporting key projects with high customer satisfaction across Canada.

With 3-5 years of relevant experience and a Heavy Equipment background, you will contribute to a dynamic team that values continuous learning and top-tier service.

Qualifications

• 3-5 years of relevant work experience.
• Heavy Equipment Technician (HET) Journeyperson Certificate or related Engineering Technology degree.
• Previous experience in Heavy Equipment business.
• Positive attitude and team fit for Liebherr.
• Passion for learning in a dynamically evolving industry.

Responsibilities

• Oversee end-to-end warranty claims process from submission to final settlement.
• Maintain efficient administrative processes supporting sales and commercial teams (order processing, invoicing queries, customer inquiries).
• Conduct needs assessments to identify knowledge gaps; manage Technical Trainer position.

Skills

Warranty management

Administration

Training management

Digitization

Technical support

Project liaison

Education

HET Journeyperson Certificate

Engineering Technology degree

Job description

Liebherr Canada is seeking a proactive professional to lead warranty management, administration, and training for our commercial and customer-facing teams. The role emphasizes optimizing the warranty lifecycle, driving digital transformation, and supporting key projects with high customer satisfaction across Canada.

With 3-5 years of relevant experience and a Heavy Equipment background, you will contribute to a dynamic team that values continuous learning and top-tier service.