Service Supervisor - Acheson

Liebherr; Alberta; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

License bonus

Employer-provided benefits after 120d

Paid vacation

Sick leave 48h

RRSP matching

CE/education allowance

Training opportunities

Job summary

Liebherr Canada Ltd. is seeking a Workshop Supervisor to lead daily workshop operations, oversee maintenance and fabrication activities, and ensure quality workmanship.

You will manage labor allocation, customer communication, and resource planning while promoting health and safety and continuous improvement. You will develop apprentices, supervise teams, and collaborate with management on project planning, quotes, and scheduling to meet customer deadlines and profitability targets.

Qualifications

• Minimum of 3 years of relevant work experience.
• HET Journeyperson Certificate is required.
• Strong organizational, scheduling, and project planning skills.
• Proven diagnostic, troubleshooting, and problem-solving abilities.
• Strong leadership skills to coordinate teams and mentor apprentices.

Responsibilities

• Lead daily workshop operations and ensure safe, efficient work flows.
• Plan, schedule, and allocate labor and resources to meet customer deadlines.
• Monitor progress and communicate status to customers and management.
• Coordinate procurement of parts and materials for ongoing projects.
• Perform quality inspections and ensure workmanship meets standards.
• Provide updates to stakeholders on job status and resource needs.
• Mentor apprentices and support workforce development.
• Support estimating, job costing, and profitability analyses.

Skills

Leadership

Scheduling

Project planning

Diagnostics

Troubleshooting

Team mentoring

Communication

Education

HET Journeyperson Certificate

Job description

The Workshop Supervisor is responsible for leading the daily operations of the workshop, ensuring all maintenance, repair, fabrication, and service activities are completed safely, efficiently, and to the highest quality standards. This role oversees workflow planning, labor allocation, customer communication, resource management, and apprentice development while promoting a strong culture of health and safety and continuous improvement.

Responsibilities

• Promote and enforce Health & Safety policies, procedures, and regulatory compliance within the workshop.
• Lead housekeeping initiatives to maintain a safe, clean, and organized work environment.
• Plan, schedule, and allocate workshop labor and resources to ensure efficient daily operations.
• Monitor workflow, job progress, and priorities to meet customer deadlines and operational targets.
• Coordinate the procurement of parts, materials, and equipment required for ongoing projects.
• Assist with quoting, estimating, project planning, and job costing while ensuring accuracy and profitability.
• Perform quality inspections and verify completed work meets company and customer standards.
• Provide regular updates to customers, management, and stakeholders regarding job status, delays, and resource requirements.
• Serve as a technical advisor to support complex projects and operational decision-making.
• Manage customer feedback, resolve concerns, and support investigations into complaints to ensure customer satisfaction.
• Develop and maintain systems for recording, tracking, and storing customer and project information.
• Support workforce development through apprentice mentorship, labor forecasting, and resource planning to meet current and future business needs.
• Minimum of 3 years of relevant work experience.
• Heavy Equipment Technician (HET) Journeyperson Certificate.
• Strong organizational, scheduling, and project planning skills.
• Proven diagnostic, troubleshooting, and problem-solving abilities.
• Strong leadership skills, with the ability to coordinate teams, mentor apprentices, and support safe and efficient workshop operations.

Our Offer

• $5,000 annual License Bonus*
• Extensive benefits with employer paid premiums after 120 days
• Paid vacation starting at 120 hours PLUS 48 hours of dedicated sick time
• 6% employer RRSP matching
• $3,000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• Top of the line equipment
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity. Please note the following: We may use AI to assist with screening resumes; however, every application is reviewed directly by a Talent Acquisition Specialist. This position is for an existing vacancy.

One Passion. Many Opportunities.

The company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973.Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.