Branch Supervisor - Grande Prairie

Liebherr; Grande Prairie; Vor Ort; CAD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Extensive benefits

License bonus

Paid vacation + wellness days

RRSP matching

Education allowance

International training opportunities

Zusammenfassung

Liebherr Canada Ltd. is seeking a hands-on Service Parts & Operations Supervisor to coordinate parts and service flows, manage inventory accuracy, and ensure timely invoicing. You will work with Warehouse, Warranty, and Field technicians to optimize service delivery and customer satisfaction.

In this role, you’ll lead teams, drive performance, and support sales alignment with a focus on safe, efficient operations and ongoing employee development across Canada.

Qualifikationen

• Experience leading supervisory teams in heavy equipment or related industries.
• Strong inventory control and invoicing process knowledge.
• Ability to build customer relationships and drive service sales.
• Proven ability to manage WIP and budget considerations.

Aufgaben

• Coordinate and oversee process/communication flows for parts and service, including inventory accuracy, work orders, and invoicing.
• Ensure reliable parts supply and technician availability with Warehouse and service teams.
• Maximize WIP levels and timely customer invoicing.
• Collaborate with Warranty to resolve warranty and claims issues.
• Support employee development through coaching, training, and performance management.
• Partner with Equipment Sales to align with sales strategies.
• Maintain inventory levels with central parts administration and local demand.
• Visit customers to identify needs and build growth in Parts & Service sales.
• Provide quotes, answer calls, schedule/dispatch technicians, and resolve disputes.

Kenntnisse

Leadership

Performance management

Customer relationship

Team coordination

Ausbildung

Bachelor's degree or equivalent

Tools

ERP systems

Inventory management

Jobbeschreibung

• Coordinate and oversee the process and communication flows for the parts and service function including inventory accuracy, work order processing and timely, accurate invoicing


• Ensure reliable equipment parts supply and inventory levels in conjunction with Warehouse, as well as the availability of service technicians to maintain and repair customer equipment


• Maximize efforts to ensure appropriate levels of WIP and timely customer invoicing


• Work in conjunction with the Warranty department to resolve customer warranty and claims issues


• Support employee development through orientation, coaching, training, apprenticeships, performance management


• Works in partnership with the equipment sales department in accordance with the company’s strategic sales orientations


• Works in partnership with the central parts administration team in the head office to ensure the inventory level is maintained to acceptable levels according to the local machine population and customers’ demands


• Visit customers regularly identifying their needs and creating business relationships that foster growth in Parts & Service sales volumes


• Achieve company objectives and targets and offer customers advice to ensure their satisfaction and thereby build a lasting relationship based on trust


• Elaborate and provide parts and service quotes as required


• Answer customer calls, provide support, guidance, schedule and dispatch technicians, and resolve disputes as required


• Consistently monitor service dashboards and take timely actions to ensure KPI goals are met


• Communicate effectively with the team and perform regular visits to our service technicians in the field


• Work closely with service technicians and fleet management team to ensure the service vehicles are properly maintained to the highest standards of safety and operations


• Due diligence and promotion of a Health and Safety culture


• Relationship building with internal/external stakeholders and suppliers


• Management/Supervisory experience in the Heavy Equipment industry with direct reports


• Leadership and performance management experience


• Management of WIP, inventory levels, invoicing cycle


• Financial and business acumen and experience with P&L, budgeting, and forecasting will be an asset

Our Offer

• Competitive wages with overtime opportunities available


• Extensive benefits with employer-paid premiums starting day 1


• $5,000 annual license bonus


• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days


• 6% employer RRSP matching


• $3,000 annual allowance for continuing education


• International training & development work opportunities for select roles


• And much more!

Liebherr Canada Ltd. is committed to providing a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity. Please note the following: We may use AI to assist with screening resumes; however, every application is reviewed directly by a Talent Acquisition Specialist. This position is for an existing vacancy.

One Passion. Many Opportunities.

The company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973.Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.