Business Operations Manager - Acheson

Liebherr-Canada Ltd.; Alberta; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Employer-paid premiums from day 1

License Bonus $5,000 annually

3 weeks vacation + 6 wellness days

6% RRSP matching

Education allowance $3,000 per year

International training opportunities

Top-of-the-line equipment

Job summary

Liebherr-Canada Ltd. is seeking a Warranty Manager to oversee end-to-end warranty claims and coordinate cross-functional support for the sales and commercial teams in Alberta.

You will lead investigations, ensure timely resolutions, and maintain strong client relationships on major projects. Applicants should have 3–5 years in heavy equipment or related fields, plus a Heavy Equipment Technician Journeyperson certificate or an Engineering Technology degree.

Qualifications

• 3–5 years of relevant work experience.
• Previous experience in Heavy Equipment business.
• A passion for learning and adapting to a constantly evolving industry.

Responsibilities

• Warranty management: Oversee the end-to-end warranty claims process, from initial customer submission and validation to investigation, resolution, and final settlement.
• Administration: Maintain efficient administrative processes to support the sales and commercial teams, including order processing, invoicing queries, and customer inquiries.
• Training Management: Conduct needs assessments to identify knowledge and skill gaps within the commercial and customer-facing teams. Manage Technical Trainer position.
• Digitization: Lead the strategy and implementation of digital tools and platforms to transform the customer support experience.
• Technical Support: Act as a key escalation point for critical customer issues, managing client relationships and ensuring high levels of satisfaction and retention.
• Act as main point of contact for major projects, when assigned.
• Other duties as assigned.

Skills

Experience 3-5 years

Heavy Equipment industry experience

Customer-focused

Education

Heavy Equipment Technician Journeyperson Certificate

Engineering Technology degree

Job description

Responsibilities

• Warranty management: Oversee the end-to-end warranty claims process, from initial customer submission and validation to investigation, resolution, and final settlement.
• Administration: Maintain efficient administrative processes to support the sales and commercial teams, including order processing, invoicing queries, and customer inquiries.
• Training Management: Conduct needs assessments to identify knowledge and skill gaps within the commercial and customer-facing teams. Manage Technical Trainer position.
• Digitization: Lead the strategy and implementation of digital tools and platforms to transform the customer support experience.
• Technical Support: Act as a key escalation point for critical customer issues, managing client relationships and ensuring high levels of satisfaction and retention.
• Act as main point of contact for major projects, when assigned.
• Other duties as assigned.

Competencies

• 3-5 years of relevant work experience.
• Heavy Equipment Technician (HET) Journeyperson Certificate or a related Engineering Technology degree.
• Previous experience in Heavy Equipment business.
• Great attitude that will fit with the Liebher team, highly dynamic, functional team.
• A passion for learning and adapting to a constantly evolving industry.

Our Offer

• Extensive benefits with employer paid premiums starting day 1
• $5,000 annual License Bonus*
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3,000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• Top of the line equipment
• And much more!

One Passion. Many Opportunities.

The Company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

Location

Liebherr-Canada Ltd.
10440 267 ST
T7X 6A2 Acheson, AB
Canada (CA)

Contact

Sophia Jager
[e-mail]