Operations Support Mentee

Arnold Bros. Transport Ltd.; Winnipeg; On-site; CAD 42,000 - 54,000; Full time

Job summary

Arnold Bros. Transport Ltd. in Winnipeg and across North America seeks an Operations Support Mentee to help the operations team with dispatch, logistics, planning and customer service.

This full-time role offers comprehensive mentorship across the entire operations process, including daily tasks, project coordination and driver communication. The successful candidate will be a self-starter with excellent written and verbal communication, strong multitasking, and a good grasp of MS Office and

Qualifications

• Experience with MS Office Suite and Teams; TMW experience is an asset.
• Dispatch, logistics or customer service exposure is preferred.
• Strong organizational and problem-solving skills are required.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Monitor fleet message inbox and support fleet managers/dispatchers.
• Assist with processing extra pay requests and expedited freight tracing.
• Coordinate trailer safety and return to shops for monthly safeties.
• Audit Daily LCV activity and correct ACE/ACI errors as needed.
• Gather PODs from drivers and maintain positive rapport with drivers.

Skills

Multi-tasking

Written & verbal communication

MS Office

Microsoft Teams

TMW software

Organizational skills

Detail oriented

Team player

Tools

TMW software

Microsoft Office

Job description

For over 68 years, Arnold Bros. Transport Ltd. has been providing over the road transportation solutions to customers throughout North America. We specialize in truckload highway transport & logistics management and pride ourselves on going the extra mile to solve our customer’s pressing challenges and deliver exceptional service. We are a multi-generation, family-run company with dedicated staff and drivers, quality equipment and cutting-edge technology. Our head office is in Winnipeg, and we have locations in Milton, Calgary, and yards in Vancouver, Edmonton, Saskatoon, and Montreal. We pride ourselves on our inclusive family culture and our ability to be creative.

Reporting to the Manager of Operations, the Operations Support Mentee is responsible for ensuring the operations team is supported in day-to-day operations. This position offers an extensive mentorship opportunity encompassing the entire Operations process, including dispatch, logistics, planning and customer service experience. This is a full-time position, with 40 hours per week.

Key Responsibilities include:

• Support fleet managers/ dispatchers by monitoring the fleet message inbox
• Assist dispatch with processing extra pay requests
• Assist with the expedited freight tracing process
• Identify pending trailer safety status and organize return of trailers to our shops for monthly safeties
• Audit Daily LCV activity to ensure all LCV Based movements are properly indicated
• Assist dispatch with ACE/ACI manifesting and correct ACE/ACI errors
• Assist dispatch by communicating with drivers to gather proof of delivery sheets (POD)
• Develop and maintain a positive rapport with drivers to understand their needs/issues
• Assist planners by updating driver PTA’s
• Review trailer inactivity with trailer tracking reports
• Provide support to Customer Service Reps regarding management of their accounts
• Assist with entering non-scheduled and scheduled orders into TMW
• Assist Logistics staff in gathering documents required for third party carrier hiring
• Assist with set up of new carriers within our operation and on TMW
• Assist with entering loads into the system
• Assist with tracing t/p loads

The successful candidate will have:

• Self-starter with the ability to manage and prioritize the daily responsibilities using multi-tasking skills
• Excellent written and verbal communication skills
• Strong knowledge & experience with MS Office Suite and Teams. Experience with TMW software is considered an asset
• Exceptional organizational & problem-solving skills
• Strong attention to detail
• Ability to work efficiently within a group setting

Arnold Bros. Transport Ltd. values diversity and encourages applications from qualified women and men, visible minorities, Indigenous people, and persons with disabilities. Please indicate any accommodations required to facilitate a successful application and interview process when applying.

We thank all applicants, however, only those under consideration will be contacted.