Operations Manager: Lead Dispatch & Logistics Excellence

Canada Cartage Group; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Discounted hotels

Car rentals

Entertainment

Gym memberships

Phone plans

Electronics offers

Job summary

A leading logistics provider in Canada is seeking an Operations Manager to supervise daily operations, manage staff, and ensure exceptional customer service. With 2-3 years in operations management and transportation experience, you will lead the team in achieving efficiency. Ideal candidates possess strong leadership skills and a college diploma or apprenticeship certification. This role promises ample opportunities for career growth within a positive and cohesive work environment.

Qualifications

• 2-3 years operations management experience.
• Transportation industry experience.
• Direct experience with staff scheduling in a variable work volume environment.

Responsibilities

• Oversee day-to-day activities of the Operations Team.
• Ensure effective execution of transportation services.
• Lead supervisors, drivers, and support personnel.

Skills

Leadership

Analytical skills

Communication

Multitasking

Staff scheduling

Education

College diploma or trade apprenticeship certification

Job description

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions. .

Position Summary

The Operations Manager oversees the day-to-day activities of the Operations Team— including Dispatch, Drivers, and supporting staff—ensuring the effective execution of transportation services and the accurate recording of all activities in the company’s transportation management system. Reporting to the Terminal Manager, this role is responsible for leading supervisors, drivers, and support personnel in accordance with company policies and procedures to achieve optimal operational efficiency and exceptional customer service.

Dayshift: Monday to Friday

What you will do

• Assisting in interviewing, training, developing staff skill sets and coaching for all support staff and drivers within their area of responsibility.
• Scheduling and communicating with staff, including drivers and equipment resources.
• Ensuring 24-hour shift coverage.
• Assisting Dispatchers or front-line supervisors in troubleshooting and resolving day-to-day issues and activities.
• Monitoring service levels to ensure customer expectations are met or exceeded.
• Ensuring Dispatchers and Drivers have the necessary tools to perform their job functions.
• Ensure all required skills training is in place based on the requirements of each customer
• Acting as primary operations point person for any billing/payroll issues for accounts within their area of responsibility.

What You’ll Bring

• 2-3 years operations management experience
• Transportation industry experience
• College diploma; or trade apprenticeship certification
• Excellent leadership and analytical skills
• Excellent verbal and written communication skills
• Ability to handle multiple projects and tasks
• Direct experience with staff scheduling in a variable work volume environment

Along with the following Skills & Competencies:

• Excellent leadership and analytical skills
• Excellent verbal and written communication skills
• Ability to handle multiple projects and tasks
• Direct experience with staff scheduling in a variable work volume environment

Why people love working for Canada Cartage

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments

We are a top employer!

• Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
• Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
• We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.