Dispatcher

Arnold Bros. Transport Ltd.; Winnipeg; On-site; USD 40,000 - 60,000; Full time

Job summary

Arnold Bros. Transport Ltd. is seeking a Dispatcher to coordinate fleet movements, coach drivers, and collaborate with planners, customer service, and safety teams to ensure on-time deliveries.

The successful candidate will have 2–3 years in a similar role or driving experience, strong communication and computer skills (Word, Excel, Outlook), and the ability to multi-task in a fast-paced environment.

Qualifications

• Minimum of grade 12; post-secondary education is an asset.
• 2–3 years' experience in a similar role or driving.
• Excellent written and verbal communication skills.
• Ability to collaborate and manage multiple tasks in a team setting.

Responsibilities

• Trace fleet assets to identify status and address trip complications.
• Coach drivers on mileage, home time, and load quality.
• Liaise with Planners and Customer Service Representatives to resolve issues.
• Coordinate with Safety regarding hours of service and incidents.
• Communicate with customers about day-to-day load movements.
• Build positive rapport with drivers prioritizing safety and well-being.

Skills

Communication

Time management

Problem solving

Multitasking

Teamwork

Education

Grade 12

Post-secondary education asset

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

TMW software

Job description

For over 67 years, Arnold Bros. Transport Ltd. has been providing over the road transportation solutions to customers throughout North America. We specialize in truckload highway transport & logistics management and pride ourselves on going the extra mile to solve our customer’s pressing challenges and deliver exceptional service. We are a multi-generation, family-run company with dedicated staff and drivers, quality equipment and cutting-edge technology. Our head office is in Winnipeg, and we have locations in Milton, Calgary, and yards in Vancouver, Edmonton, Saskatoon, and Montreal. We pride ourselves on our inclusive family culture and our ability to be creative.

Arnold Bros Transport Ltd. is dedicated to our drivers and customers. Dispatchers are a first point of contact and play a vital role in aiding and guiding our fleet of professional drivers. Reporting to the Dispatch Manager, the Dispatcher will be a skilled communicator who excels in problem-solving and time management.

Key Responsibilities Include:

• Trace fleet assets to identify the status of each unit and address any trip complications affecting on time deliveries.
• Maintain driver performance by consistently coaching on topics such as mileage, home time, performance issues, and load quality.
• Liasonwith Planners and Customer Service Representatives to resolve complications that may arise during trips.
• Communicatewith the Safety Department regarding any issues related to Driver hours of service, medicals, license expirations, safe driving, and over the road incidents.
• Communicatewith customers regarding the day-to-day movement of loads.
• Developand maintain a positive rapport with drivers, ensuring that their safety and wellbeing is at the center of all decisions.

The Successful Candidate Will Have:

• Minimum of grade 12 with post-secondary education an asset.
• 2-3 years' experience in a similar role or driving experience.
• Excellentwritten and verbal communication skills.
• Self-starterwith the ability to manage and prioritize the daily responsibilities using multi-tasking skills.
• Excellentcomputer knowledge & experience specifically in Microsoft Word, Excel & Outlook. Experience with TMW software is considered an asset.
• Strongability to collaborate with others and work well within a team environment.

Arnold Bros. Transport Ltd. values diversity and encourages applications from qualified women and men, visible minorities, Indigenous people, and persons with disabilities. Please indicate any accommodations required to facilitate a successful application and interview process when applying. We thank all applicants, however, only those under consideration will be contacted.