Night Dispatcher

Arnold Bros. Transport Ltd.; Winnipeg; On-site; CAD 42,000 - 68,000; Full time

Job summary

Arnold Bros. Transport Ltd. is seeking a Night Dispatcher in Winnipeg, MB to support after-hours operations for our fleet.

Reporting to the Senior Manager, Operations, you will oversee trips, coordinate with Planners, Customer Service and Safety to keep deliveries on time. Requirements include a Grade 12, 2–3 years in a similar role, strong written and verbal communication, and proficiency in Word, Excel and Outlook.

Qualifications

• Minimum of Grade 12; post-secondary asset.
• 2–3 years of experience in a similar dispatcher role.
• Excellent written and verbal communication skills.
• Self-starter with ability to prioritize daily responsibilities.
• Proficiency in Word, Excel & Outlook; experience with TMW is an asset.
• Strong collaboration and teamwork abilities.

Responsibilities

• Trace fleet status and address trip issues affecting on-time deliveries.
• Coach drivers on mileage, home time, performance, and load quality.
• Liaise with Planners and Customer Service to resolve trip complications.
• Communicate with Safety on hours of service, medicals, licenses, and incidents.
• Update customers on day-to-day load movements and statuses.
• Maintain a positive rapport with drivers focusing on safety and wellbeing.

Skills

Dispatcher experience

Communication

Team collaboration

Time management

Problem solving

Education

Grade 12

Post-secondary asset

Tools

TMW software

Microsoft Office

Job description

For over 68 years, Arnold Bros. Transport Ltd. has been providing over the road transportation solutions to customers throughout North America. We specialize in truckload highway transport & logistics management and pride ourselves on going the extra mile to solve our customer’s pressing challenges and deliver exceptional service. We are a multi-generation, family-run company with dedicated staff and drivers, quality equipment and cutting-edge technology. Our head office is in Winnipeg, and we have locations in Milton, Calgary, and yards in Vancouver, Edmonton, Saskatoon, and Montreal. We pride ourselves on our inclusive family culture and our ability to be creative.

Arnold Bros Transport Ltd. is dedicated to our drivers and customers. Dispatchers are a first point of contact and play a vital role in aiding and guiding our fleet of professional drivers. Reporting to the Senior Manager, Operations the Night Dispatcher will be responsible for overseeing and assisting our fleet of Professional Drivers during after-hours operations.

Please note that hours for this role will be 7 days on 7 days off, Wednesday – Tuesday, from 7:00 p.m. to 7:00 a.m.

Key Responsibilities Include:

• Trace fleet assets to identify the status of each unit and address any trip complications affecting on time deliveries.
• Maintain driver performance by consistently coaching on topics such as mileage, home time, performance issues, and load quality.
• Liaison with Planners and Customer Service Representatives to resolve complications that may arise during trips.
• Communicate with the Safety Department regarding any issues related to Driver hours of service, medicals, license expirations, safe driving, and over the road incidents.
• Communicate with customers regarding the day-to-day movement of loads.
• Develop and maintain a positive rapport with drivers, ensuring that their safety and wellbeing is at the center of all decisions.

The Successful Candidate Will Have:

• Minimum of grade 12 with post-secondary education an asset.
• 2-3 years’ experience in a similar role.
• Excellent written and verbal communication skills.
• Self-starter with the ability to manage and prioritize the daily responsibilities using multi-tasking skills.
• Excellent computer knowledge & experience specifically in Microsoft Word, Excel & Outlook. Experience with TMW software is considered an asset.
• Strong ability to collaborate with others and work well within a team environment.

Arnold Bros. Transport Ltd. values diversity and encourages applications from qualified women and men, visible minorities, Indigenous people, and persons with disabilities. Please indicate any accommodations required to facilitate a successful application and interview process when applying.

We thank all applicants, however, only those under consideration will be contacted.